Universitas Indonesia Library
The Crystal of Knowledge
 Collection Type : eBooks
Title I know it when I see it: a modern fable about quality
Call Number e20440813
Main Entry-Personal Name

Responsibility Statement John Guaspari
Language Code eng
Collection Source IG Publishing/IG Library
Cataloguing Source LibUI eng rda
Content Type text (rdacontent)
Media Type computer (rdamedia)
Carrier Type online resource (rdacarrier)
Physical Description 80 pages : illustration
Link http://portal.igpublish.com/iglibrary/search/AMAB0000559.main.html?6
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  • Digital Files: 1
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Call Number Barcode Number Availability
e20440813 02-17-511136628 TERSEDIA
No review available for this collection: 20440813
The secret to the success of I Know It When I See It lies in its stylish delivery of a serious theme. A succinct and intriguing business fable, it tells the story of "Punctuation, Inc." and provides a simple message about quality -- that it's the customer who defines it. The story shows how businesspeople who pay close attention to what kind of quality their customers want, will also find just what their company wants -- success and big profits. This new paperback edition features the delightful illustrations that helped make the German translation a huge hit. Kenneth Blanchard, co-author of The One Minute Manager said "Anyone who reads it without coming to a significant-- almost gut level-- understanding of what quality really is ought to get a one minute reprimand."
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