UI - Skripsi Open :: Kembali

UI - Skripsi Open :: Kembali

Persepsi karyawan operasional divisi customer service atas evaluasi pelaksanaan pelatihan Achievement Motivation Training di PT. X

Marbun, Hezekiel Robert P.; Eva Andayani, supervisor (Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2009)

 Abstrak

For Training that done by the company can reach maximum outcome, need to know about perception training officer. Perception about training officer will affect to attitude that decide by the trainee officer to face the job. The purpose of this researched is to find out how is employee perception PT. 'X' about evaluation Training Achievement Motivation Training especially of Customer Service employee. The analytical unit is the employee?s in Customer Service area sub sector in Telecommunication in Jabotabek & West Java regional office.
On this paper, the research is how perception of operational officer Customer Service Division about evaluation training of achievement motivation training at PT 'X' and what is the problems that PT 'X' faced of operational Officer Customer Service Division employees and company in evaluation of Achievement Motivation Training implementation?.
The kinds of this research is descriptive research with quantitative approaches. Data in this research gathered from field research method by distributing questionnaire to the respondent and interview. The samples of this research were 63 contract employees, taken from population using total sampling technique. The data of the univariate were collected using Likert scale which delivered frequency distribution. Company especially on Customer Service Division, employee that have been follow Achievement Motivation Training hope that this training can be implementing every day whether in the office or around the office, so far from the mistake that cause from the behavior that not follow the procedure.
For all perception of officer about Achievement Motivation Training that had been done by the company in PT.'X' in regional office Jabotabek & Jabar reach good result, according to reaction dimention, learning, and behavior by the officer which has follow the training feel satisfied and feel useful to the job, so the mistake that cause by working not detailed can be reduced.

 Kata Kunci

 Metadata

Jenis Koleksi : UI - Skripsi Open
No. Panggil : S9754
Entri utama-Nama orang :
Entri tambahan-Nama orang :
Program Studi :
Subjek :
Penerbitan : Depok: Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2009
Bahasa : ind
Sumber Pengatalogan :
Tipe Konten :
Tipe Media :
Tipe Carrier :
Deskripsi Fisik : xi + 69 lbr; il; 29 cm.
Naskah Ringkas :
Lembaga Pemilik : Universitas Indonesia
Lokasi : Perpustakaan UI, Lantai 3
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No. Panggil No. Barkod Ketersediaan
S9754 14-17-791530913 TERSEDIA
Ulasan:
Tidak ada ulasan pada koleksi ini: 123963
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