Persepsi tentang keterlibatan, karakteristik individu dapat mempengaruhi kinerja perbaikan ketidaksesuaian dalam ISO 9001:2000. Penelitian ini merupakan penelitian deskriptif korelasi dengan desain cross sectional. Penelitian ini menggunakan total populasi yang telah memenuhi kriteria inklusi berjumlah 110 orang. Hasil uji validitas dan reabilitas didiapatkan adalah valid (0,9621-0,9651) dan reliabel (0,9645). Hasil penelitian adalah, ada hubungan yang bermakna antara oersepso keterlibatan dengan kinerja perbaikan ketidaksesuaian. Variabel yang paling dominan berhubungan dengan kinerja perbaikan keridaksesuasian adalah komunikasi (p value=0,000; OR=23,917, 95% CI) dan pelatihan (p value=0,000; OR=23,917, 95% CI).

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The research to identified the correlation of nurse characteristic, nurse supervisor involvement perception with performance of non conformity correction ISO 9001 : 2000 . The research population were 110 supervisor nurse. The result of the validity and reliability test was validity (0,9621-0,9651) and reability (0,9645). The conclusion of this study showed that there was a significant relationship between with the involvement of supervisor nurse perception. The most dominant variables that correlated of work performance of non conformity correction was communication (p value=0,000;OR=23,917, 95% CI) and training (p value=0,000;OR=22,400, 95% CI) from this result can be suggested for direction hospital, it was increased nurse supervisor involvement in non conformity correction ISO 9001 : 2000.