Tesis ini membahas pengaruh kepuasan pasien terhadap kunjungan ulang secara analitik kuantitatif dengan desain prospective cohort dilengkapi pendekatan kualitatif. Pengambilan sampel dengan consecutive sampling. Informan terdiri dari Direktur, kepala instalasi, dokter spesialis paru, perawat, dan pasien, Tingkat kepuasan pasien sebesar 88,59% clan kunjungan ulang 75,5%. Dimensi Reliability, Responsiveness, dan kepuasan total berhubungan signifikan dengan kunjugan ulang. Pada analisis multivariat tidak ada variabel perancu hubungan kepuasan dengan kunjungan ulang. Disarankan melengkapi penunjuk arah, optimalisasi Poliklinik DOTS, penyusunan SOP informasi dan komunikasi, penyimpanan berkas rekam medik disatukan dengan foto rontgent, alat komunikasi supaya bisa langsung terhubung ke semua bagian tanpa melalui operator.

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This thesis discusses the influence of patient satisfaction to re-visit with the quantitative and qualitative analytical approach, prospective cohort design. Sampling with consecutive sampling. Informants consisted of Director, head of the installation, tuberculosis specialist doctors, nurses, and patients. Level of patient satisfaction of 88.59% and 75.5% re-visit. Dimensions of Reliability, Responsiveness, and total satisfaction have significant associated with re-visit. In the multivariate analysis does not have confounding variable relationship satisfaction with the re-visit. Recommended a complete way, optimaliz.ation Clinic DOTS, SOP preparation of information and communication, medical record storage file together with image rontgent, means of communication that can be directly connected to all parts without going through the operator.