ABSTRAKPerubahan dunia secara global dan radikal dan juga pesatnya era knowledge
economy (Drucker, 1990) mau tidak mau menyebabkan semua organisasi baik
profit maupun non-profit hams mcmiliki kemampuan beradaptasi yang tinggi
terhadap perubahan itu sendiri. Pfizer Inc. scbagai salah satu perusahaan farmasi
multi nasional terbesar di duniajuga menyadan kebutuhan akan adanya
kemampuan beradaptasi ini.
Dicanangkan oleh CEO baru, Jefiiey B. Kindler, Pfizer terus bcrbenah diri sejak
pencngahan tahun 2006. Namun, transformasi bagi Pfizer bukanlah sekedar
efisiensi dalam hal pengurangan biaya semata. Transformasi bagi Pfizer, lebih ke
arah menjaclikan Pfizer perusahaan yang lebih baik, mampu berkarya dan
berkontribusi terhadap perubahan dunia, menuju dunia yang lebih sehat dan lebih
baik sesuai motto Pfizer terbaru, ? Working for a healthier Worldm
Di PT. Pfizer Indonesia, divisi Finance juga terus melakukan pembenahan diri.
Antara lain dengan mengdakan Finance Survey 2006. Survey tersebut bertujuan
untuk melihat sejuah mana karyawan memandang kinerja departemen dan
divisinya, memahami ekspcktasi karyawan terhadap hubungan antara atasan,
bawahan dan rekan sekerja, serta ekspektasi karyawan terhadap program
pengembangan din dan harapan terhadap jenjang karir di masa datang. Dari hasil
survey yang ada, penulis menganalisisnya untuk menggagas beberapa altematif
solusi dan rekomendasi bagi kemajuan Finance di masa mendatang.
Dari bcbcrapa teori mengenai human capital yang dikaitkan dengan knowledge
managemeni, change management, culiure management, learning organization
dan leadership agiliry, penulis merangkum istilah bam mengenai agile knowledge
worker, yang hingga saat ini penulis belum mcndapatkan referensi mengenai
istilah agile knowledge worker. Sehingga konsep mengenai agile knowledge
worker penulis harapkan menjadi wacana baru bagi pengembangan human capital
dan knowledge management.
Penulis juga menggagas beberapa alternatif intervensi, solusi serta implementasi
untuk mewujudkan human capital readiness dan agile knowledge worker di divisi
Finance, antara lain: menciptakan kriteda dan karakteristik Agile Knowledge
Worker di divisi Finance; mendesain core-competency dan core-curriculum yang
sesuai; mendesain dan mcnggalakan knowledge sharing session di Divisi Finance
sebagai irnplementasi dari knowledge nzanagemeni yang mendukung terciptanya
suszained learning arganizaiion; serta mengantisipasi dampaic psikologis yang
timbul dari adanya perubahan tersebut.
Kata kunci: Transformasi, Human Capilal, Knowledge Management, Agile
Knowledge Worker
ABSTRACTRadical and global changes inthe world and also the fast development of
knowledge economy era (Drucker, 1990) affected and force all profit and non-
profit organizations to be radically adaptive to the changes. Pfizer Inc, as one of
the biggest phamiaceutical corporation in the world, also aware ofthe needs to be
adaptive on the radical change. Led by new CEO, Mr. Jeffiey B. Kindler, Pfizer
keeps on enhancing and improving himself by conducting Pfizer transformation
since early 2006. For Pfizer People, transformation is not a short cut process of
reduction costs and restucturization, but transfonnation are mainly focused to
develop healthier and better enviroment in the world as stated in Pfizer new moto:
"Working for a healthier World'*`*?'.
ln Finance division PT. Pfizer Indonesia, the improvement and enhancement
process are led by conducting Finance Survey in February 2006. The survey
becomes the basic evaluation and the key indicator as Finance perfonnance. The
objectives of this survey were to analyze how Finance colleagues see their
division?s performance; to understand colleagues? expectations on the superiors-
subordinates relationships and general organization as a whole; to understand
employees expectations on the individual development especially on thejob
enlargement, job enhancement, leaming development programs which support
career path development and also to analyze Finance improvement in business
partnering enhancement.
From some theories on human capital compiled with other theories, references
and understanding on knowledge management, change management, culture
management, learning organization and agility leadership, I summarize the new
concept on agile knowledge worker. I haven?t found any references related to
agile knowledge worker. I strongly support that the limitation of this new concept
can be the new thoughts and ideas ofthe human capital and knowledge
management development and implementation.
I also suggest some interventions, solutions, recommendation and its
implementation to create human capital readiness, especially in Finance Division
PT. Pfizer Indonesia. I also recommend on how to build agile knowledge worker?s
eriterias and characteristics by designing Finance core competencies and core
curriculum; triggering knowledge sharing sessions as one ofthe knowledge
management implementation which support and enhance sustained learning
organization culture in Pfizer Indonesia. I also recommend some solutions how to
solve the psychological impacts might appear after these interventions applied.
Key words: Transformation, Human Capital, Knowledge Management, Agile
Knowledge Worker.
T34149-Eva Fauziana.pdf :: Unduh