A phenomenon of educational problem especially in Public Senior High School I Membalong is there is no fulfillment of eight national standard of education. School principal, teachers, administrator staffs, students, school committee, and school supervisor have the role to implement the quality improvement program continuously through the utilization of school self evaluation to achieve the national standard of education.This thesis discusses about the utilization of school self evaluation at Public Senior High School I Membalong Belitung Regency using qualitative method through Soft Systems Methodology (SSM) approach.The result of the study suggested that school self evaluation at Public Senior High School I Membalong hat to be utilized to develop quality improvement program continuously by involving all stakeholders to create satisfaction of customer.

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A phenomenon of educational problem especially in Public Senior High School I Membalong is there is no fulfillment of eight national standard of education. School principal, teachers, administrator staffs, students, school committee, and school supervisor have the role to implement the quality improvement program continuously through the utilization of school self evaluation to achieve the national standard of education.This thesis discusses about the utilization of school self evaluation at Public Senior High School I Membalong Belitung Regency using qualitative method through Soft Systems Methodology (SSM) approach.The result of the study suggested that school self evaluation at Public Senior High School I Membalong hat to be utilized to develop quality improvement program continuously by involving all stakeholders to create satisfaction of customer.