ABSTRAKPenelitian ini dilakukan di PT. AIR yang memiliki izin konsesi pengelolaan
dengan salah satu BUMD di Indonesia. Dengan dua aset utama PT. AIR yaitu
karyawan dan pengetahuan, maka pengelolaan knowledge menjadi penting. PT
AIR telah menyadari pentingnya pengelolaan knowledge perusahaan. Oleh karena
itu, PT. AIR telah memiliki program AInn yaitu suatu program perbaikan terus
menerus sebagai salah satu wadah untuk knowledge sharing karyawan.
Permasalahan muncul ketika partisipasi karyawan pelaksana pada program ini
termasuk rendah (11%) apabila dibandingan dengan golongan karyawan lainnya
(rata-rata 47%). Hal ini dapat berati knowledge sharing karyawan pelaksana
rendah. Padahal karyawan pelaksanalah yang memiliki pengetahuan mengenai
permasalahan di lapangan yang harus segera diselesaikan. Dengan analisis regresi
didapatkan bahwa Perceived Behavior Control Perceived Reputation
Enhancement, dan Instrumental Social Network Ties secara bersama-sama
menjadi faktor yang signifikan dalam mempengaruhi knowledge sharing. Oleh
karena itu, peneliti menyarankan intervensi dengan memberikan social reward,
menyediakan fasilitas mini lounge, dan pelatihan QCC untuk meningkatkan
knowledge sharing karyawan pelaksana di PT. AIR.
ABSTRACTThis research is conducted in PT AIR, which holds a management concession
with one of state-owned companies in Indonesia. With employees and knowledge
as the two main assets of the company, knowledge management becomes crucial
for the organization. Being aware of this, PT AIR has implemented AInn
Program, a continuous improvement program as a medium for employee
knowledge sharing. When participation of operational employees in this program
is relatively low (11%) compared to employees of other categories (average 47%).
It’s mean knowledge sharing in operational employee is low. This becomes and
issue as the operational employees are the ones with knowledge on problems to be
addressed in the field. In addition, operational employees also have knowledge on
company opportunities that need to be followed up. Using regression, it is found
that Perceived Behavior Control, Perceived Reputation Enhancement, and
Instrumental Social Network Ties jointly are the significant factors affecting
knowledge sharing. The researcher recommends interventions in the form of
provision of social reward, establishment of a mini lounge facility, and
implementation of a QCC training to improve knowledge sharing behavior among
operational employees of di PT. AIR.
T-Pdf Nursamawatie.pdf :: Unduh