[Skripsi ini membahas mengenai evaluasi program Diklat Penjenjangan yang baru
dilaksanakan sejak tahun 2008, dimana PLN Disjaya sebagai Pilot Project World
Class Services (WCS) dituntut untuk meningkatkan kualitas pelayanan dan benarbenar
meningkatkan profesionalisme semua pegawai. Untuk itulah diperlukan
pelaksanaan diklat bagi PLN Disjaya. Penelitian ini menggunakan pendekatan dan
metode kuantitatif sebagai teknik pengumpulan data. Peneliti tertarik untuk
mengetahui seberapa besar efektivitas program Diklat Penjenjangan bagi pegawai.
Dalam penelitian ini, untuk mengetahui keefektivitasan program Diklat Penjenjangan
diperlukan evaluasi program Diklat yang diukur dengan 4 dimensi menurut
Kirkpatrick. Dari 4 dimensi tersebut, semuanya dapat dinilai efektif., This thesis discusses about the evaluation stages of education and training program
that implemented since 2008, where PLN Disjaya as a Pilot Project World Class
Services (WCS) are required to improve the quality of care and actually increase the
professionalism of all employees and outsourced workers. For this reason the
implementation of training required for PLN Disjaya. This thesis uses a quantitative
approach and methods of data collection techniques. Researchers are interested to
knowing how much the effectiveness of stages of education and training program for
employees. In this thesis, to determine the effectiveness of Education and Training
program, evaluation of Education and Training program is required as measured by
the four dimensions according to Kirkpatrick theory. From those four dimensions,
there are all of indicators can be classified as effective.]
