[Penelitian ini bertujuan untuk menganalisis pengaruh role stress terhadap kinerja
pegawai dengan metode regresi linier dan multivariate GLM terhadap 192 orang
responden yang bertugas sebagai Account Representative dan Fungsional
Pemeriksa Pajak di Lingkungan Kantor Pelayanan Pajak Wajib Pajak Besar dan
Jakarta Khusus. Role stress diukur dengan instrumen yang dikembangkan oleh
Rizzo, House dan Lirtzman di tahun 1970, Beehr, Walsh dan Taber di tahun 1976
dan Price di tahun 2001, sedangkan kinerja pegawai diukur oleh instrumen yang
dikembangkan oleh Williams dan Anderson di tahun 1991 dan Motowidlo dan
Scotter di tahun 1994. Penelitian ini membuktikan bahwa role stress tidak
berpengaruh terhadap kinerja pegawai, begitu juga dengan role conflict dan role
overload. Namun demikian, salah satu dimensi dari role stress yaitu role
ambiguity mempunyai pengaruh negatif yang signifikan terhadap kinerja pegawai.
Pengaruh role ambiguity ini dikarenakan masih adanya faktor ketidakjelasan dan
ketidakpastian dalam peraturan, petunjuk, prosedur kerja dan alokasi waktu dalam
bekerja. Oleh sebab itu, untuk mengurangi dampak negatif ini peran organisasi
sangat penting dalam penyempurnaan kebijakan dan peraturan yang ada untuk
dapat mendukung kinerja pegawai dan organisasi secara keseluruhan.;This study is to analyze the effect of role stress on employee performance using
linear regression and multivariate GLM towards 192 respondents who served as
an Account Representative and Functional Tax Auditor at Large Tax Office and
Specific Jakarta Tax Office. Role stress was measured with an instrument
developed by Rizzo, House and Lirtzman (1970), Beehr, Walsh and Taber (1976)
and Price (2001), while the employee's performance is measured by the
instrument developed by Williams and Anderson (1991) and Motowidlo and
Scotter (1994). This study proved that role stress does not affect the employee
performance, as well as role conflict and role overload. However, role ambiguity
has a significant negative influence on employee performance. This effect is
because there is still confusion and uncertainty factors in the regulations,
instructions, procedures and time alocation in the workplace. Therefore, to reduce
the negative impact of role ambiguity, the organization's role is very important in
improving the organization’s policies and regulations to support the performance
of employees and the organization as a whole., This study is to analyze the effect of role stress on employee performance using
linear regression and multivariate GLM towards 192 respondents who served as
an Account Representative and Functional Tax Auditor at Large Tax Office and
Specific Jakarta Tax Office. Role stress was measured with an instrument
developed by Rizzo, House and Lirtzman (1970), Beehr, Walsh and Taber (1976)
and Price (2001), while the employee's performance is measured by the
instrument developed by Williams and Anderson (1991) and Motowidlo and
Scotter (1994). This study proved that role stress does not affect the employee
performance, as well as role conflict and role overload. However, role ambiguity
has a significant negative influence on employee performance. This effect is
because there is still confusion and uncertainty factors in the regulations,
instructions, procedures and time alocation in the workplace. Therefore, to reduce
the negative impact of role ambiguity, the organization's role is very important in
improving the organization’s policies and regulations to support the performance
of employees and the organization as a whole.]
T-Euis Stiawati.pdf :: Unduh