Health care in India : profile and the future / A.V. Srinivasan -- Planning a modern hospital / K.B. Subba Rao -- Hospital organisation structure / S.F. Chandra Sekhar -- Financial management for hospitals / P. Jangaiah -- Human resource management in hospitals / S.F. Chandra Sekhar. Hospital materials management / V. Venkat Reddy -- Hospital stores organisation and pharmacy / A.V. Srinivasan -- Selective systems of materials management in a hospital : case illustration / A.V. Srinivasan -- MBASIC system for effective drug management / K.P. Kumar --Customer experience management : a marketing initiative / Pooja Elizabeth George -- Medical records / Mamta Edwards -- Operations research in hospitals / K.N. Gaur -- Computer aided diagnosis : expert systems / Jeet Patwari -- Hospital waste management / Homi Mehta -- Patient relations in hospitals / U.V.N. Das -- Medical audit and its administration / N. Rajaram and Swati Pandey -- Hospitals and ISO 9002 certification / K. Prabakar -- ISO 9002 certification for a hospital : an illustrative case / A.V. Srinivasan.