Tesis ini membahas gambaran pelaksanaan proses sertifikasi CPKB di Direktorat Inspeksi dan Sertifikasi Obat Tradisional, Kosmetik dan Produk Komplemen. Penelitian ini adalah penelitian kualitatif dengan teknik wawancara mendalam dan penelusuran dokumen. Hasil penelitian menyarankan agar dilakukan penambahan SDM di Seksi Sertifikasi Kosmetik sehingga dapat dibedakan antara SDM yang melayani sertifikasi CPKB dan Surat Keteangan Impor serta dilakukan pengembangan dan evaluasi SDM yang melaksanakan proses sertifikasi CPKB. Selain itu merevisi prosedur kerja sertifikasi CPKB dengan melakukan evaluasi tahapan proses sertifikasi sehingga diketahui waktu yang dibutuhkan dari setiap tahapan.

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The thesis discusses the implementation of certification process of GMP Cosmetics in The Directorate Inspection and Certification of Traditional Medicines, Cosmetics and Complement Product. This research is a qualitative research by an interview and document investigation. The result of the research suggests to add human resources in the section of cosmetics certification in order to be able to differenciate between the human resources which is in charge of GMP Cosmetics certification service and import letter as well as development and evaluation of human resources which implements GMP Cosmetics certification process. Besides that, to revise the working procedure of GMP Cosmetics certification by evaluating the certification process so that the time needed in each phase is known.