[ABSTRAKPenelitian ini memiliki tujuan untuk menganalisis kualitas pelayanan kesehatan di Puskesmas Kecamatan Cakung. Penelitian ini merupakan penelitian deskripstif dengan menggunakan pendekatan kuantitatif. Hasil dari setiap indikator diukur pada lima poin skala ordinal: sangat baik, baik, cukup, buruk dan sangat buruk. Sampel diambil berdasarkan teknik sampling non probabilitas, secara accidental. Berdasarkan hasil analisa data pada setiap indikator didapatkan hasil bahwa indikator input dinilai cukup, indikator poses dinilai buruk dan indikator output dinilai cukup. Sehingga didapatkan hasil akhir bahwa kualitas pelayanan kesehatan di Puskesmas Kecamatan Cakung adalah cukup.

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ABSTRACT

, This research aims to analyse the quality of health services at Cakung

Subdistrict health center. This research is a descriptive research with quantitative

approach. The outcome of every indicators was measured on five-point ordinal

scales: Very Good, Good, Fair Enough, Bad and Very Bad. The sample was taken

based on non probability sampling technique, in an accidental manner. Based on

the analysis result on every indicators, the research result shows that input

indicator is fair enough, process indicator is bad and output indicator is fair

enough. So the final result shows that the quality of health services at Cakung

Subdistrict health center is fair enough.]