[ABSTRAKMotivasi dan kinerja perawat dapat mempengaruhi pelayanan kepada pasien termasuk didalamnya kepuasan pasien. Penelitian ini bertujuan untuk mengetahui motivasi dan kinerja perawat pelaksana terhadap kepuasan pasien ruang rawat inap di RS. Desain penelitian ini merupakan deskriptif korelasi dengan pendekatan potongan lintang (cross-sectionl) menggunakan sampel sebanyak 75 responden yang dipilih dengan teknik acak secara sederhana (simple random sampling). Instrumen yang digunakan terdiri dari data motivasi, kinerja perawat dan kepuasan pasien. Hasil penelitian menunjukan sebagian besar perawat mempunyai motivasi kurang 52%. Sebagian besar mempunyai kinerja baik 56% dan sebagian pasien puas terhadap pelayanan sebanyak 57,3%. Hasil dari penelitian menunjukan bahwa tidak ada hubungan antara motivasi perawat dengan kinerja perawat(p>0,05), hasil dari penelitian menunjukan bahwa tidak ada hubungan antara motivasi dan kepuasan pasien (p>0,05), dan tidak ada hubungan antara kinerja dan kepuasan pasien (p>0,05). Hasil penelitian menyarankan upaya-upaya peningkatan motivasi dan kinerja perawat yang lebih sejahtera yang dapat diterapkan serta diharapkan dapat meningkatkan tingkat kepuasan pasien.

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ABSTRACT

;Motivation and nurses can affect the performance of services to patients including

patient satisfaction. This study aimed to determine the motivation and

performance of nurses on patient satisfaction wards in hospital inpatient room .

This study design was a descriptive correlation with the approach cross section

(cross-sectionl) used a sample of 75 respondents were selected by random

techniques (simple random sampling). The instrument used consisted of

motivation of data, the performance of nurse and patient satisfaction. The results

showed the majority of nurses are motivated less 52%. Most have a good

performance and a 56% majority of patients are satisfied with the services as

much as 57.3%. The results of the study showed that there was no relationship

between motivation and performance of patients (p> 0.05), there was no

relationship between motivation and patient satisfaction (p> 0.05), and there was

no relationship between performance and patient satisfaction (p> 0.05). The

results of the study suggested efforts to increase motivation and performance

more prosperous nurses that can be applied and is expected to increase the level of

patient satisfaction., Motivation and nurses can affect the performance of services to patients including

patient satisfaction. This study aimed to determine the motivation and

performance of nurses on patient satisfaction wards in hospital inpatient room .

This study design was a descriptive correlation with the approach cross section

(cross-sectionl) used a sample of 75 respondents were selected by random

techniques (simple random sampling). The instrument used consisted of

motivation of data, the performance of nurse and patient satisfaction. The results

showed the majority of nurses are motivated less 52%. Most have a good

performance and a 56% majority of patients are satisfied with the services as

much as 57.3%. The results of the study showed that there was no relationship

between motivation and performance of patients (p> 0.05), there was no

relationship between motivation and patient satisfaction (p> 0.05), and there was

no relationship between performance and patient satisfaction (p> 0.05). The

results of the study suggested efforts to increase motivation and performance

more prosperous nurses that can be applied and is expected to increase the level of

patient satisfaction.]