[Skripsi ini mencoba menganilisis tingkat kesadaran manajemen terhadap pendukung
layanan dan penyampaian layanan dalam sistem informasi pengelolaan arsip digital
REMIS dengan menggunakan kerangka Information Technology Infrastructure
Library (ITIL) di Kementerian Luar Negeri Republik Indonesia. Analisis tingkat
kesadaran ini merupakan suatu pendekatan lain dalam mengevaluasi kesadaran
manajemen terhadap sistem informasi. Hasil dari penelitian akan mengetahui dimana
skala tingkatan kesadaran manajemen. Skala tingkatan kematangan dalam ITIL
dimulai dari tingkat 0 ? 5. Setiap tingkatan akan menunjukan efektifitas dan efisiensi
kesadaran manajemen dalam mengelola sistem informasi REMIS.;This thesis aims to analyze Awareness level of management over service support and
service delivery within the archival management information system REMIS using
Information Infrastructure Library framework in Ministry of Foreign Affairs. This
analysis level is one of approach in evaluating the management awareness over
information system. The result of this research will determine in which level of
management awareness exist. The maturity level scale of ITIL starts from 0 ? 5.
Every level will show the effectiveness and efficiency of management awareness in
managing information systems REMI, This thesis aims to analyze Awareness level of management over service support and
service delivery within the archival management information system REMIS using
Information Infrastructure Library framework in Ministry of Foreign Affairs. This
analysis level is one of approach in evaluating the management awareness over
information system. The result of this research will determine in which level of
management awareness exist. The maturity level scale of ITIL starts from 0 ? 5.
Every level will show the effectiveness and efficiency of management awareness in
managing information systems REMI]
S56512-Dony Pratidana.pdf :: Unduh