[ABSTRAK
Tujuan dari penelitian ini adalah untuk menentukan penyebab utama masalahrendahnya kepuasan terhadap atasan pada karyawan Kantor Pusat PT. ABC danmendesain sebuah rancangan intervensi untuk mengatasi permasalahan tersebut.Penelitian ini menggunakan pendekatan kuantitatif dan kualitatif dengan jumlahresponden 79 orang. Hasil penelitian menunjukkan bahwa faktor penyebab yangsecara signifikan paling mempengaruhi kepuasan karyawan Kantor Pusat PT.ABC terhadap atasannya adalah kualitas hubungan atasan-bawahan, yang secaraspesifik berasal dari faktor kontribusi atasan dalam mendukung kinerja bawahan.Oleh sebab itu, maka intervensi yang dilaksanakan untuk mengatasipermasalahan akan difokuskan pada bagaimana meningkatkan kontribusi atasanterhadap pencapaian kinerja bawahan, yaitu melalui reaktivasi program coachingyang akan dilakukan dengan menggunakan pendekatan komunikasi suportif.

---

ABSTRACT
The purpose of this study is to determine the cause of employee?s supervisionsatisfaction problem in PT. ABC Head Office and design an intervention programto overcome the problem. This study used quantitative and qualitative approachwith 79 employees as its respondents. Results show that supervisor-subordinaterelationship quality had most significant influence to supervision satisfaction,specificaly from the supervisor?s contribution to support the subordinateperformance and goal. Therefore, the intervention is focused on how to improvethe contribution of supervisor in supporting their subordinate performance byreactivate the coaching program with a supportive communication approach.;The purpose of this study is to determine the cause of employee’s supervisionsatisfaction problem in PT. ABC Head Office and design an intervention programto overcome the problem. This study used quantitative and qualitative approachwith 79 employees as its respondents. Results show that supervisor-subordinaterelationship quality had most significant influence to supervision satisfaction,specificaly from the supervisor’s contribution to support the subordinateperformance and goal. Therefore, the intervention is focused on how to improvethe contribution of supervisor in supporting their subordinate performance byreactivate the coaching program with a supportive communication approach., The purpose of this study is to determine the cause of employee’s supervisionsatisfaction problem in PT. ABC Head Office and design an intervention programto overcome the problem. This study used quantitative and qualitative approachwith 79 employees as its respondents. Results show that supervisor-subordinaterelationship quality had most significant influence to supervision satisfaction,specificaly from the supervisor’s contribution to support the subordinateperformance and goal. Therefore, the intervention is focused on how to improvethe contribution of supervisor in supporting their subordinate performance byreactivate the coaching program with a supportive communication approach.]