[
ABSTRAKBadan Pengawas Obat dan Makanan sebagai organisasi pelayanan publik telah mendapatkan
sertifikasi ISO 9001:2008. Kemudian dirasakan bahwa ISO 9001:2008 lebih menitikberatkan
pembuktian kepatuhan terhadap standar dan belum mengakomodasi kebutuhan Badan POM akan
pemenuhan ekspektasi pelanggan serta peningkatan kinerja organisasi secara berkelanjutan. Oleh
karenanya penerapan TQM, konsep manajemen kualitas yang lebih luas penting untuk
dikembangkan. Meskipun disadari penerapannya di sektor publik memerlukan adaptasi dan
modifikasi. Penelitian bertujuan mengetahui faktor-faktor yang menjadi hambatan dalam
implementasi TQM sebagai pengembangan dari penerapan ISO 9001:2008 serta
mempertimbangkan strategy improvement yang dapat dilakukan. Penelitian mereplikasi model
yang dikembangkan Ngai dan Cheng (1995), menggunakan kuesioner dengan bentuk pertanyaan
tertutup dengan jawaban skala likert lima poin. Responden ditentukan dengan menggunakan
teknik purposive sampling. Data dari 266 responden kemudian dilakukan uji reliabilitas, uji
validitas, uji korelasi, dan uji regresi berganda dengan menggunakan bantuan software SPSS versi
14. Penelitian mendapatkan hasil faktor hambatan dengan koefisien regresi infrastruktur -0,401,
manajerial -0,338, dan organisasional -0,229 bersama-sama mempengaruhi penerapan TQM
dengan koefisien korelasi majemuk sebesar 0,708 dengan R square senilai 0,501. Kenaikan nilai
faktor hambatan akan diikuti penurunan nilai penerapan TQM. Sehingga model penelitian ini
berhasil mengidentifikasi faktor penghambat penerapan TQM di Badan POM;
ABSTRACTThe National Agency for Drug and Food Control (NADFC) as a public service organizations have
obtained ISO 9001:2008 certification. And then felt that ISO 9001:2008 emphasizes adherence to
proof of compliance with standards and not yet accommodate the needs to fulfillment of customer
expectations and sustainable organizational performance improvement. Therefore the
implementation of TQM, the concept of a broader quality management essential to develop.
Although it was realized that the implementation in the public sector require adaptation and
modification. The study aims to understand what factors that become barriers on implementing the
concept of TQM and consider the improvement strategy to do. Research replicate the model
developed by Ngai and Cheng (1995), using a questionnaire with closed-form questions with
answers five-point Likert scale. Respondents determined using purposive sampling technique.
Data from 266 respondents were then conducted a reliability test, validity test, correlation test,
linearity test, and regression test using SPSS statistical software version 14. Obtain research
results the infrastructure, managerial, and organizational barrier factors jointly affect the
implementation of TQM with correlation coefficient of 0.708 with a compound R square of 0.501.
Infrastruktur coefficiean regression -0,401, managerial -0,338, and organisational -0,229. The
increase in the value of barriers factor would be followed by decrease in the value of the
implementation of TQM. So that the model is able to identify barriers factor the implementation of
TQM in the NADFC;The National Agency for Drug and Food Control (NADFC) as a public service organizations have
obtained ISO 9001:2008 certification. And then felt that ISO 9001:2008 emphasizes adherence to
proof of compliance with standards and not yet accommodate the needs to fulfillment of customer
expectations and sustainable organizational performance improvement. Therefore the
implementation of TQM, the concept of a broader quality management essential to develop.
Although it was realized that the implementation in the public sector require adaptation and
modification. The study aims to understand what factors that become barriers on implementing the
concept of TQM and consider the improvement strategy to do. Research replicate the model
developed by Ngai and Cheng (1995), using a questionnaire with closed-form questions with
answers five-point Likert scale. Respondents determined using purposive sampling technique.
Data from 266 respondents were then conducted a reliability test, validity test, correlation test,
linearity test, and regression test using SPSS statistical software version 14. Obtain research
results the infrastructure, managerial, and organizational barrier factors jointly affect the
implementation of TQM with correlation coefficient of 0.708 with a compound R square of 0.501.
Infrastruktur coefficiean regression -0,401, managerial -0,338, and organisational -0,229. The
increase in the value of barriers factor would be followed by decrease in the value of the
implementation of TQM. So that the model is able to identify barriers factor the implementation of
TQM in the NADFC;The National Agency for Drug and Food Control (NADFC) as a public service organizations have
obtained ISO 9001:2008 certification. And then felt that ISO 9001:2008 emphasizes adherence to
proof of compliance with standards and not yet accommodate the needs to fulfillment of customer
expectations and sustainable organizational performance improvement. Therefore the
implementation of TQM, the concept of a broader quality management essential to develop.
Although it was realized that the implementation in the public sector require adaptation and
modification. The study aims to understand what factors that become barriers on implementing the
concept of TQM and consider the improvement strategy to do. Research replicate the model
developed by Ngai and Cheng (1995), using a questionnaire with closed-form questions with
answers five-point Likert scale. Respondents determined using purposive sampling technique.
Data from 266 respondents were then conducted a reliability test, validity test, correlation test,
linearity test, and regression test using SPSS statistical software version 14. Obtain research
results the infrastructure, managerial, and organizational barrier factors jointly affect the
implementation of TQM with correlation coefficient of 0.708 with a compound R square of 0.501.
Infrastruktur coefficiean regression -0,401, managerial -0,338, and organisational -0,229. The
increase in the value of barriers factor would be followed by decrease in the value of the
implementation of TQM. So that the model is able to identify barriers factor the implementation of
TQM in the NADFC, The National Agency for Drug and Food Control (NADFC) as a public service organizations have
obtained ISO 9001:2008 certification. And then felt that ISO 9001:2008 emphasizes adherence to
proof of compliance with standards and not yet accommodate the needs to fulfillment of customer
expectations and sustainable organizational performance improvement. Therefore the
implementation of TQM, the concept of a broader quality management essential to develop.
Although it was realized that the implementation in the public sector require adaptation and
modification. The study aims to understand what factors that become barriers on implementing the
concept of TQM and consider the improvement strategy to do. Research replicate the model
developed by Ngai and Cheng (1995), using a questionnaire with closed-form questions with
answers five-point Likert scale. Respondents determined using purposive sampling technique.
Data from 266 respondents were then conducted a reliability test, validity test, correlation test,
linearity test, and regression test using SPSS statistical software version 14. Obtain research
results the infrastructure, managerial, and organizational barrier factors jointly affect the
implementation of TQM with correlation coefficient of 0.708 with a compound R square of 0.501.
Infrastruktur coefficiean regression -0,401, managerial -0,338, and organisational -0,229. The
increase in the value of barriers factor would be followed by decrease in the value of the
implementation of TQM. So that the model is able to identify barriers factor the implementation of
TQM in the NADFC]
T-Ali Yudhi Hartanto.pdf :: Unduh