[ABSTRAK
Rubrik konsultasi psikologi Dari Hati ke Hati adalah rubrik konsultasi yangmengangkat masalah cinta dan perkawinan. Di dalam retorik ini, strategi tindaktutur berperan penting dalam komunikasi antara konselor dan klien. Penelitian iniberusaha membandingkan strategi tindak tutur konselor laki-laki dan perempuanterkait dengan kesantunan di dalam konseling. Dengan menggunakan metodekualitatif, hasil penelitian ini menunjukkan bahwa strategi tindak tutur taklangsung mendominasi tuturan para konselor, terutama pada ilokusi perintah. Halini membuktikan bahwa kesantunan berperan penting di dalam pemulihan kondisipsikologis klien. Baik konselor laki-laki dan perempuan sama-sama menggunakanilokusi berempati, menentramkan dan mendamaikan hati, berpendapat, danmengecam. Dari segi perbandingan pilihan kata yang digunakan oleh keduanya,konselor perempuan cenderung menggunakan pilihan kata dalam bentukpresuposisi pilihan kata yang digunakan oleh konselor laki-laki. Hal iniberdampak pada besarnya intensitas isyarat yang digunakan oleh konselorperempuan daripada konselor laki-laki.

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ABSTRACT
Dari Hati ke Hati is a rubric of consultation which discusses love and marriageproblems. In this rhetoric, speech act strategies play an important role in thecommunication between counselors and clients. This research aims to comparespeech act strategies conducted by male and female counselors in this counseling.Using qualitative method, the results show that indirect speech act dominates themale and female utterance especially in commands. It proves that politeness playsa significant role in the process of psychological treatment. Both male and femalecounselors use illocutions such as empathizing, reassuring, criticizing, and givingopinions. From their diction, female counselors prefer using the words from malecounselors? presuppositions. Therefore, female counselors use more hints thanmale counselors.;Dari Hati ke Hati is a rubric of consultation which discusses love and marriageproblems. In this rhetoric, speech act strategies play an important role in thecommunication between counselors and clients. This research aims to comparespeech act strategies conducted by male and female counselors in this counseling.Using qualitative method, the results show that indirect speech act dominates themale and female utterance especially in commands. It proves that politeness playsa significant role in the process of psychological treatment. Both male and femalecounselors use illocutions such as empathizing, reassuring, criticizing, and givingopinions. From their diction, female counselors prefer using the words from malecounselors? presuppositions. Therefore, female counselors use more hints thanmale counselors., Dari Hati ke Hati is a rubric of consultation which discusses love and marriageproblems. In this rhetoric, speech act strategies play an important role in thecommunication between counselors and clients. This research aims to comparespeech act strategies conducted by male and female counselors in this counseling.Using qualitative method, the results show that indirect speech act dominates themale and female utterance especially in commands. It proves that politeness playsa significant role in the process of psychological treatment. Both male and femalecounselors use illocutions such as empathizing, reassuring, criticizing, and givingopinions. From their diction, female counselors prefer using the words from malecounselors? presuppositions. Therefore, female counselors use more hints thanmale counselors.]