[ABSTRAK
Tesis ini menganalisis serta membangun kompetensi jabatan supervisor divisimarketing dan collection di PT. XYZ yang merupakan salah satu perusahaanpembiayaan di Indonesia. Berdasarkan wawancara yang dilakukan denganmanager divisi human resource planning and development, beberapa orang daridivisi marketing (area manager dan supervisor) dan beberapa orang dari divisicollection (area manager dan supervisor), visi dan misi perusahaan, nilai-nilaiperusahaan, serta deskripi pekerjaan diperoleh hasil bahwa kompetensi yangsesuai untuk jabatan marketing supervisor terbagi kedalam 4 kategori, yaituachievement and action, helping and human service, impact and influence cluster,dan personal effectiveness. Sedangkan untuk kompetensi jabatan collectionsupervisor terbagi menjadi 6 kategori, yaitu Achievement and action, helping andhuman service, impact and influence cluster, managerial, cognitive, dan personaleffectiveness.

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ABSTRACT
This thesis analyzed and building the role competence of marketing and collectionsupervisor in PT. XYZ as one of multifinance company in Indonesia. Based on theresult of behavioral event interview, the vision and mission of the company, thecorporate values, and the job descriptions obtained the outcome that the rolecompetences of marketing supervisor are divided into 4 categories includingachievement and action, helping and human service, impact and influence cluster, andpersonal effectiveness and the competences of collection supervisor are divided into 6categories including Achievement and action, helping and human service, impact andinfluence cluster, managerial, cognitive, and personal effectiveness, This thesis analyzed and building the role competence of marketing and collectionsupervisor in PT. XYZ as one of multifinance company in Indonesia. Based on theresult of behavioral event interview, the vision and mission of the company, thecorporate values, and the job descriptions obtained the outcome that the rolecompetences of marketing supervisor are divided into 4 categories includingachievement and action, helping and human service, impact and influence cluster, andpersonal effectiveness and the competences of collection supervisor are divided into 6categories including Achievement and action, helping and human service, impact andinfluence cluster, managerial, cognitive, and personal effectiveness]