You lead across a multicultural terrain : why CQ? -- You need a map for the journey : Contents : CQ overview -- Whet your appetite : CQ drive (step 1) -- Study the topography : CQ knowledge (step 2a) -- Dig beneath the terrain : CQ knowledge (step 2b) -- Turn off the cruise control : CQ strategy (step 3) -- Run, walk or jog : CQ action (step 4) -- See the journey ahead : proof and consequences of CQ -- Recruit travel companions : developing CQ in your team.