Contents : Preface -- Introduction: coaching :what it is and what it?s not -- Coaching people in new positions -- Encouraging engagement -- Learning about them -- Onboarding and training -- Coaching employees -- Know your employees -- Performance review -- Goal setting -- Meetings -- Problem solving -- Coaching employee performance after a crisis -- Coaching low performers -- Coaching average performers -- Coaching top performers -- Coaching teams -- Forming teams -- Brainstorming -- Norming and performing -- Team success and achievement -- Using coaching techniques with superiors -- Communication -- Relationship building -- Change initiatives.