Innovating analytics

by Larry Freed (John Wiley and Sons, 2013)

Machine generated contents note: 1.Customer Experience 2.0

2.NPS

-What It Is and What It Does Well

3.NPS

-Fundamentally Flawed

4.WoMI

-The Next Generation of NPS

5.The Four Drivers of Business Success

6.Why the Customer Experience Matters

7.The Customer Experience Measurement Ecosystem

8.Best Customer Experience Practices

9.Big Data and the Future of Analytics.

Jenis Koleksi :	Buku Teks
No. Panggil :	658.8 FRE i (1)
Entri utama-Nama orang :	Freed, Larry, author






Subjek :	Consumer satisfaction Marketing research -- Statistical methods Word-of-mouth-advertising Internet marketing
Penerbitan :	Hoboken, NJ: John Wiley and Sons, 2013

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