Buku Teks :: Kembali

Buku Teks :: Kembali

The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / Joseph A. Michell

Michelli, Joseph A.; (McGraw-Hill, 2008)

 Abstrak

The Ritz-Carlton experience -- Principle 1 : define and refine. Set the foundation : communicating core identity and culture ; Be relevant -- Principle 2 : empower through trust. Select--don’t hire ; It’s a matter of trust -- Principle 3 : it’s not about you. Build a business focused on others ; Support frontline empathy -- Principle 4 : deliver wow! Wow : the ultimate guest experience ; Turn wow into action -- Principle 5 : leave a lasting footprint. Aspire, achieve, teach ; Sustainability and stewardship -- Conclusion : a lasting impression.

 Metadata

Jenis Koleksi : Buku Teks
No. Panggil : 658.409 2 MIC n
Entri utama-Nama orang :
Subjek :
Penerbitan : New York: McGraw-Hill, 2008
Sumber Pengatalogan:
ISBN: [9780071548335]
Tipe Konten:
Tipe Media:
Tipe Carrier:
Edisi: []
Catatan Seri:
Catatan Umum: Includes bibliographical references (p. 265-271) and index.
Catatan Versi Asli:
Deskripsi Fisik: xvi, 284 p. ; 24 cm.
Lembaga Pemilik: Universitas Indonesia
Lokasi: Perpustakaan UI, Lantai 2.
  • Ketersediaan
  • Ulasan
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No. Panggil No. Barkod Ketersediaan
658.409 2 MIC n 01-15-01470 TERSEDIA
Ulasan:
Tidak ada ulasan pada koleksi ini: 20396611
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