1. Introduction, medicines classification and standard operating procedures
2. NHS supply in the community I: prescription forms and prescribing
3. NHS supply in the community II: prescribers and the dispensing process
4. NHS supply within hospitals
5. Non-NHS supply
6. Controlled drugs
7. Emergency supply
8. Patient counselling and communication I: the basics of patient communication
9. Patient counselling and communication II: product-specific counselling points
10. Poisons and spirits
Answers to exercises
Appendix 1. Commonly encountered qualifications of healthcare professionals
Appendix 2. Abbreviations commonly used within pharmacy
Bibliography.
