Buku Teks :: Kembali

Buku Teks :: Kembali

Service management : operations, strategy, information technology

by James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi (McGraw-Hill, 2014)

 Abstrak

The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.

 Metadata

Jenis Koleksi : Buku Teks
No. Panggil : 658 FIT s
Entri utama-Nama orang :
Entri tambahan-Nama orang :
Subjek :
Penerbitan : New York: McGraw-Hill, 2014
Sumber Pengatalogan: LibUI eng rda
ISBN: 9781259010651
Tipe Konten: text
Tipe Media: unmediated
Tipe Carrier: volume
Edisi: Eighth edition
Catatan Seri: The McGraw-Hill/​Irwin series operations and decision sciences
Catatan Umum: includes bibliographical references and index
Catatan Versi Asli:
Deskripsi Fisik: xviii, 524 pages : illustration ; 28 cm
Lembaga Pemilik: Universitas Indonesia
Lokasi: Perpustakaan UI, Lantai 2
  • Ketersediaan
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No. Panggil No. Barkod Ketersediaan
658 FIT s 01-15-03476 TERSEDIA
658 FIT s 01-15-03477 TERSEDIA
658 FIT s 01-18-01497 TERSEDIA
658 FIT s 01-18-01498 TERSEDIA
658 FIT s 01-18-01499 TERSEDIA
Ulasan:
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