Artikel Jurnal :: Kembali

Artikel Jurnal :: Kembali

Strategi peningkatan kualitas jasa pelayanan berdasarkan analisis kepuasan pasien askeskin di Puskesmas (studi kasus di Puskesmas Mulyorejo dan Puskesmas Banyu Urip Kota Surabaya)

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 Abstrak

The Puskesmas stereotype is becoming developed as health service center for the lowest community people and assumed as the lowest qualified health services to others government health services. This assumsion is because of the minimum available services, administration procedures, low skilled workers, limited equipment, low environmental conditions. This study is aimed to determine the satisfaction level of the Askeskin patient. Results shows in the opposites to the stereotype five satisfaction dimension were 83,7% for reliability, 100% for assurance, 91,2 for tangible, 98,5% for empathy, 98,5% for responsiveness. It is concluded that the satisfaction level of the Askeskin patient were very good.

 Metadata

Jenis Koleksi : Artikel Jurnal
No. Panggil : BULHSR 9:4 (2006)
Subjek :
Sumber Pengatalogan :
ISSN : 14102935
Majalah/Jurnal : Buletin Penelitian Sistem Kesehatan, 9 (4) 2006 : p. 190-197
Volume :
Tipe Konten :
Tipe Media :
Tipe Carrier :
Akses Elektronik :
Institusi Pemilik : Universitas Indonesia
Lokasi : Perpustakaan UI, Lantai 4
  • Ketersediaan
  • Ulasan
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No. Panggil No. Barkod Ketersediaan
BULHSR 9:4 (2006) TERSEDIA
Ulasan:
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