Artikel Jurnal :: Back

Artikel Jurnal :: Back

Strategi peningkatan kualitas jasa pelayanan berdasarkan analisis kepuasan pasien askeskin di Puskesmas (studi kasus di Puskesmas Mulyorejo dan Puskesmas Banyu Urip Kota Surabaya)

([Publisher not identified] , [Date of publication not identified] )

 Abstract

The Puskesmas stereotype is becoming developed as health service center for the lowest community people and assumed as the lowest qualified health services to others government health services. This assumsion is because of the minimum available services, administration procedures, low skilled workers, limited equipment, low environmental conditions. This study is aimed to determine the satisfaction level of the Askeskin patient. Results shows in the opposites to the stereotype five satisfaction dimension were 83,7% for reliability, 100% for assurance, 91,2 for tangible, 98,5% for empathy, 98,5% for responsiveness. It is concluded that the satisfaction level of the Askeskin patient were very good.

 Metadata

Collection Type : Artikel Jurnal
Call Number : BULHSR 9:4 (2006)
Subject :
Cataloguing Source :
ISSN : 14102935
Magazine/Journal : Buletin Penelitian Sistem Kesehatan, 9 (4) 2006 : p. 190-197
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Media Type :
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Electronic Access :
Holding Company : Universitas Indonesia
Location : Perpustakaan UI, Lantai 4
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Call Number Barcode Number Availability
BULHSR 9:4 (2006) TERSEDIA
Review:
No review available for this collection: 20409888
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