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ABSTRAKSkripsi ini membahas tentang peran brand exposure dan brand experience merek
Wardah terhadap brand recall. Lebih lanjut lagi, skripsi ini membahas pengaruh
terhadap brand recall yang ditimbulkan oleh perceived brand image, self-image
congruence dan brand trust. Penelitian ini menggunakan desain penelitian
deskriptif konklusif dan single-cross sectional. Kuesioner disebar kepada
responden yang pernah membeli dan menggunakan Wardah di Indonesia sejumlah
260 responden yang diambil menggunakan metode convenience sampling.
Penelitian ini menghasilkan kesimpulan bahwa brand exposure dan brand
experience berpengaruh secara signifikan pada perceived brand image, self-image
congruence dan brand trust, dan brand recall dipengaruhi secara signifikan oleh
self-image congruence dan brand trust, namun tidak dipengaruhi secara signifikan
oleh perceived brand image. Pada penelitian ini juga terdapat implikasi manajerial
serta saran untuk penelitian selanjutnya.
ABSTRACTThis study discusses the role of brand exposure and brand experience of Wardah
brand to brand recall. Furthermore, this study discusses the influence on brand
recall posed by the perceived brand image, self -image congruence and brand
trust. This research uses descriptive conclusive research design with single - cross
sectional method. Questionnaires were distributed to 240 respondents who bought
and used Wardah in Indonesia using a convenience sampling method. This
research resulted in the conclusion that brand exposure and brand experience has
significant influence on perceived brand image, self -image congruence and
brand trust, and brand recall is significantly influenced by the self -image
congruence and brand trust, but not significantly influenced by the perceived
brand image. In this study, there is also a managerial implications and
suggestions for further research.;This study discusses the role of brand exposure and brand experience of Wardah
brand to brand recall. Furthermore, this study discusses the influence on brand
recall posed by the perceived brand image, self -image congruence and brand
trust. This research uses descriptive conclusive research design with single - cross
sectional method. Questionnaires were distributed to 240 respondents who bought
and used Wardah in Indonesia using a convenience sampling method. This
research resulted in the conclusion that brand exposure and brand experience has
significant influence on perceived brand image, self -image congruence and
brand trust, and brand recall is significantly influenced by the self -image
congruence and brand trust, but not significantly influenced by the perceived
brand image. In this study, there is also a managerial implications and
suggestions for further research., This study discusses the role of brand exposure and brand experience of Wardah
brand to brand recall. Furthermore, this study discusses the influence on brand
recall posed by the perceived brand image, self -image congruence and brand
trust. This research uses descriptive conclusive research design with single - cross
sectional method. Questionnaires were distributed to 240 respondents who bought
and used Wardah in Indonesia using a convenience sampling method. This
research resulted in the conclusion that brand exposure and brand experience has
significant influence on perceived brand image, self -image congruence and
brand trust, and brand recall is significantly influenced by the self -image
congruence and brand trust, but not significantly influenced by the perceived
brand image. In this study, there is also a managerial implications and
suggestions for further research.]