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Pengaruh peraturan perlindungan konsumen oleh Otoritas Jasa Keuangan (OJK) pada tingkat kepuasan pengguna produk dan jasa keuangan di Jabodetabek = The effect of consumers protection regulation by financial services authority (OJK) on product and financial services consumer satisfaction in Jabodetabek area / Abiyogo Pradhiansyah

Abiyogo Pradhiansyah; Niken Iwani Surya Putri, supervisor; Dwi Nastiti Danarsari, examiner; Muthia Pramesti, examiner (Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015)
 Abstrak
[Fokus dari penelitian ini adalah untuk menguji faktor-faktor yang memiliki
dampak pada kepuasan konsumen terhadap produk keuangan keuangan dan
servicesby menganalisis beberapa faktor yaitu prinsip-prinsip perlindungan
konsumen tingkat tinggi, tujuan perlindungan konsumen, tugas perlindungan
konsumen, kemampuan penanganan masalah perlindungan konsumen di , dan
kepuasan konsumen. Penelitian ini menggunakan analisis deskriptif kuantitatif
yang meyakinkan. Penelitian ini menemukan bahwa tujuan perlindungan
konsumen keuangan dan masalah kemampuan tentang perlindungan konsumen
penanganan berpengaruh positif terhadap kepuasan konsumen keuangan. Namun,
prinsip-prinsip perlindungan konsumen dan kemampuan untuk mengatasi tugas
perlindungan konsumen tidak berdampak pada kepuasan konsumen keuangan;The focus of this study is to examine the factors that has an impact on the
financial consumer satisfaction towards financial products and servicesby
analysing several factors namely the high level consumer protection principles,
consumer protection objectives, duties on consumer protection, problem handling
ability in consumer protection, and consumers satisfaction. This research is using
quantitative descriptive conclusive analysis. This research finds that financial
consumer protection objectives and problem handling ability on consumer
protection has positive influence on the financial consumers satisfaction.
However, the principles of consumer protection and the ability to cope with
consumer protection duties does not have an impact on the financial consumers
satisfaction., The focus of this study is to examine the factors that has an impact on the
financial consumer satisfaction towards financial products and servicesby
analysing several factors namely the high level consumer protection principles,
consumer protection objectives, duties on consumer protection, problem handling
ability in consumer protection, and consumers satisfaction. This research is using
quantitative descriptive conclusive analysis. This research finds that financial
consumer protection objectives and problem handling ability on consumer
protection has positive influence on the financial consumers satisfaction.
However, the principles of consumer protection and the ability to cope with
consumer protection duties does not have an impact on the financial consumers
satisfaction.]
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 S59305-Abiyogo Pradiansyah.pdf ::
 Metadata
No. Panggil : S59305
Pengarang :
Pengarang/kontributor lain :
Subjek :
Penerbitan : [Place of publication not identified]: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
Program Studi :
Naskah Ringkas : Download Naskah Ringkas
Kode Bahasa : eng
Sumber Pengatalogan : LibUI ind rda
Tipe Konten : text
Tipe Media : unmediated ; computer
Tipe Carrier : volume ; online resource
Deskripsi Fisik : xiii, 71 pages : 30 cm + appendix
Catatan Bibliografi : pages 68-71
Lembaga Pemilik : Universitas Indonesia
Lokasi : Perpustakaan UI, Lantai 3
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S59305 TERSEDIA
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