UI - Tesis Membership :: Kembali

UI - Tesis Membership :: Kembali

Analisis faktor yang mendukung operational excellence pada perusahaan pendukung telekomunikasi dengan metode quality function deployment (QFD) dan failure mode and effect analysis (FMEA = Analysis of factors that support the operational excellence in telecommunication supporting companies with (QFD) and (FMEA) / Yunita Sari Nendhya Susanti

Yunita Sari Nendhya Susanti; Yadrifil, supervisor; Rahmat Nurcahyo, examiner; Amar Rachman, examiner; Maya Arlini Puspasari, examiner ([Publisher not identified] , 2015)

 Abstrak

ABSTRACT
Pertumbuhan persaingan perusahaan penunjang telekomunikasi yang
semakin ketat membuat perusahaan harus melakukan perbaikan dan peningkatan
kualitas. Perusahaan penunjang telekomunikasi harus mampu melakukan analisis
faktor yang mendukung operational excellence mereka, sehingga perusahaan
mampu bersaing dengan kompetitor.
Metode Quality Function Deployment (QFD) digunakan untuk mengetahui
keinginan pelanggan dan tindakan yang harus diambil perusahaan untuk memenuhi
keinginan pelanggan, faktor teknis keluaran QFD kemudian dilakukan analisis
faktor resiko kegagalan, efek dan cara pengendalian dengan metode Failure Mode
and Effect Analysis (FMEA) sehingga perusahaan mampu melakukan maintenance
dan melakukan operasional secara optimum.
Penelitian ini menghasilkan analisi faktor yang mendukung operational
excellence pada perusahaan pengadaan barang/jasa penunjang telekomuniksi
bahwa terdapat empat faktor teknis yang memiliki peluang kegagalan yang besar
dan perlu dilakukan perhatian lebih yaitu: Faktor teknis beradaptasi pada tren baru
dalam strategi operasional dan pemeliharaan, Faktor teknis redesign process bisnis
(business processes redesign), Faktor teknis sinkronkan design dengan strategi, dan
Faktor teknis membangun Leaders yang tepat dan mampu.

ABSTRACT
The growing of fierce competition between telecommunication-supporting
companies has massively affected these companies in a way that these companies
have to keep improving and increasing their qualities. telecommunicationsupporting
companies should be able to do the analysis of the factors that support
their operational excellence, so that the company will be able to compete with its
competitors.
Methods of Quality Function Deployment (QFD) is used to determine the
customers demand and actions to be taken by the company to meet customer
demand. Technical factors, as output of the QFD were then analyzed using the
method of Failure Mode and Effect Analysis (FMEA) in terms of failure risk
factors, effects and how to control, therefore the companies will be able to perform
maintenance and perform at its optimum operational.
The study produced analysis of the factors that support operational excellence
in enterprise procurement of goods/services supporting telecommunication. The
main concern are the four technical factors with the greatest probability of failure,
which are technical factors to adapt to new trends in operational and maintenance
strategies, technical factors business processes redesign, technical factors sync with
the strategy design, and technical factors leaders establish appropriate and capable

 File Digital: 1

Shelf
 T44479-Yunita Sari Nendhya Susanti.pdf :: Unduh

LOGIN required

 Metadata

Jenis Koleksi : UI - Tesis Membership
No. Panggil : T44479
Entri utama-Nama orang :
Entri tambahan-Nama orang :
Entri tambahan-Nama badan :
Program Studi :
Subjek :
Penerbitan : [Place of publication not identified]: [Publisher not identified], 2015
Bahasa : ind
Sumber Pengatalogan :
Tipe Konten : text
Tipe Media : unmediated ; computer
Tipe Carrier : volume ; online resource
Deskripsi Fisik : xiii, 77 pages. : illustration ; 28 cm + appendix
Naskah Ringkas :
Lembaga Pemilik : Universitas Indonesia
Lokasi : Perpustakaan UI, Lantai 3
  • Ketersediaan
  • Ulasan
  • Sampul
No. Panggil No. Barkod Ketersediaan
T44479 TERSEDIA
Ulasan:
Tidak ada ulasan pada koleksi ini: 20414276
Cover