[Reformasi birokrasi Pemerintah Indonesia bertujuan untuk memberikanpelayanan yang cepat, transparan dan akuntabel. Tujuan penelitian ini adalah untukmengevaluasi implementasi strategi komunikasi salah satu program reformasi birokrasipemerintah, yaitu penyelenggaraan layanan unggulan pencatatan nikah di lingkunganKementerian Agama. Penelitian ini menggunakan metodologi kualitatif deskriptifdengan pendekatan studi kasus intrinsik, melalui wawancara mendalam denganresponden terpilih dan dokumentasi.Hasil penelitian dan pembahasan dengan lima orang narasumber menunjukkanbahwa strategi komunikasi pada program pelayanan pencatatan nikah di KementerianAgama telah menerapkan kerangka Nine steps of Strategic Public Relations, yaituanalisa situasi, analisa organisasi, analisa publik, tujuan dan sasaran, tindakan danrespon strategi, komunikasi efektif, taktik komunikasi dan implementasi rencanastrategis. Namun demikian terdapat beberapa step yang harus dioptimalisasikan;Bureaucratic Reform of the Indonesian Government aims to provide the betterservice for the public that is fast, transparent and accountable. The aim of this researchis to evaluate the implementation of the communication strategy in one of the currentfeature program, which is the civil registration in the office of Religious Affairs, knownas KUA. This research uses descriptive qualitative methodology with a case studyapproach.The result of this research after having discussed by five expert resources hadconcluded that the communication strategy used in civil registration program in KUAright now is appropriate and effective by using Nine steps of Strategic Public Relationsthat includes situation analysis, organizational analysis, public analysis, goals andobjectives, action and response strategies, effective communication, communicationtactics and implementation of strategic plans. Although there are steps to be optimized, Bureaucratic Reform of the Indonesian Government aims to provide the betterservice for the public that is fast, transparent and accountable. The aim of this researchis to evaluate the implementation of the communication strategy in one of the currentfeature program, which is the civil registration in the office of Religious Affairs, knownas KUA. This research uses descriptive qualitative methodology with a case studyapproach.The result of this research after having discussed by five expert resources hadconcluded that the communication strategy used in civil registration program in KUAright now is appropriate and effective by using Nine steps of Strategic Public Relationsthat includes situation analysis, organizational analysis, public analysis, goals andobjectives, action and response strategies, effective communication, communicationtactics and implementation of strategic plans. Although there are steps to be optimized]