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ABSTRAKPenelitian ini bertujuan untuk mengetahui strategi komunikasi pemasaran yang
dilakukan oleh produk rumah tangga kategori pelicin pakaian merek Kispray
dalam upaya membangun ekuitas merek. Penelitian ini menggunakan metode
kualitatif. Pihak brand Kispray mewakili perusahaan dalam memberikan
informasi mengenai strategi komunikasi pemasaran yang digunakan Kispray.
Kesimpulan strategi komunikasi pemasaran yang digunakan Merek Kispray untuk
membangun ekuitas merek adalah advertising, sales promotion, event &
experience, dan public relations & publicity. Keempat strategi komunikasi
pemasaran yang digunakan masing-masing memiliki tujuan untuk membangun
ekuitas merek dari empat kategori pembentukan ekuitas merek menurut Kotler
(2009), yaitu brand awareness, brand association, perceived quality, dan brand
loyalty. Pemasangan advertising bertujuan untuk pembentukan brand awareness
dan brand association. Sales promotion bertujuan untuk membangun lebih jauh
brand association. Pelaksanaan event & experience, dan public relations &
publicity bertujuan untuk membangun brand association, namun lebih banyak
pada tujuan perceived quality dan brand loyalty.
ABSTRACTThis research aims to find out the marketing communication strategy undertaken
by Kispray brand, aid ironing product, to build brand equity. Research method
used in this research is qualitative method. Kispray represents the company to
provide information of marketing communication strategies that used by the
brand. The conclusion of marketing communications strategy that used by
Kispray to build brand equity are advertising, sales promotion, event &
experience, and also public relations & publicity. These fourth marketing
communications strategy have a goal to build the brand equity of the four
categories of brand equity according to Kotler (2009), such as brand awareness,
brand association, perceived quality, and brand loyalty. Advertising placement
aims to build brand awareness and brand association. Meanwhile, sales promotion
aims to build more brand association. Furthermore, the aim of event &
experience and public relations & publicity also to build brand association, but the
focus is more on the purpose of perceived quality and brand loyalty, This research aims to find out the marketing communication strategy undertaken
by Kispray brand, aid ironing product, to build brand equity. Research method
used in this research is qualitative method. Kispray represents the company to
provide information of marketing communication strategies that used by the
brand. The conclusion of marketing communications strategy that used by
Kispray to build brand equity are advertising, sales promotion, event &
experience, and also public relations & publicity. These fourth marketing
communications strategy have a goal to build the brand equity of the four
categories of brand equity according to Kotler (2009), such as brand awareness,
brand association, perceived quality, and brand loyalty. Advertising placement
aims to build brand awareness and brand association. Meanwhile, sales promotion
aims to build more brand association. Furthermore, the aim of event &
experience and public relations & publicity also to build brand association, but the
focus is more on the purpose of perceived quality and brand loyalty]