[ABSTRAK
Pelayanan kesehatan komprehensif merupakan hak bagi penderita HIV/AIDS.Merupakan yang penting untuk mengetahui dan menggali secara mendalamterkait ODHA sebagai kelompok rentan dan membutuhkan bantuan penanganankesehatan.Penggalian pengalaman layanan kesehatan yang diterima ODHA dapatmemeberikan gambaran proses perwatan dan pengobatan penyakit pada ODHA.Wawancara mendalam dilakukan pada sembilan orang ODHA yangmemanfaatkan layanan kesehatan di DKI Jakarta. Dalam penelitian kualitatiffenomenologi ini peneliti menggunakan tahapan analisis data menurut Stevick-Colaizzi. Penelitian ini mengidentifikasi sembilan tema sebagai intisari daripengalaman ODHA dalam memanfaatkan layanan kesehatan. Sembilan tematersebut yaitu menunda melakukan tes, respon psiskis selama menjalani tes,layanan kesehatan yang diterima ODHA, sikap petugas kesehatan, kendalamemanfaatkan layanan kesehatan, dukungan sosial dalam memanfaatkan layanankesehatan, stigma masyarakat, harapan terhadap pelayanan kesehatan dan ARVserta pemerintah menjamin keberlangsungan hidup ODHA. Hasil temuanmerekomendasikan penyedia layanan kesehatan untuk mengoptimalkan peranagar dapat memberikan dampak nyata dalam penanggulangan pandemiHIV/AIDS.

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ABSTRACT
Comprehensive healthcare services are right for people living with HIV/AIDS. Itis important to know and dig deeply the need of healthcare services among peopleliving with HIV/AIDS as vulnerable group. Exploration of healthcare providerservices received by people living with HIV can provide a thick descriptionrelated to the process of care and treatment. In-depth interviews conducted in ninepeople living with HIV who utilized healthcare services in DKI Jakarta. In thisphenomenological qualitative study researcher have used the data analysis stageaccording to stevick-Colaizzi. This study identifies the essence of the healthcareservice utilization among people living with HIV into nine themes. There aredelaying test, psychological responses during test, healthcare received by thepeople living with HIV, healthcare workers attitude, obstacle utilized healthservices, social support in the use of healthcare service, public stigma, expectationto healthcare services and ARV also goverment assure the longlife people livingwith HIV. The findings recommend healthcare providers further optimized andgovernment monitoring evaluation of HIV program, in order to give real impact inthe prevention of HIV pandemic, Comprehensive healthcare services are right for people living with HIV/AIDS. Itis important to know and dig deeply the need of healthcare services among peopleliving with HIV/AIDS as vulnerable group. Exploration of healthcare providerservices received by people living with HIV can provide a thick descriptionrelated to the process of care and treatment. In-depth interviews conducted in ninepeople living with HIV who utilized healthcare services in DKI Jakarta. In thisphenomenological qualitative study researcher have used the data analysis stageaccording to stevick-Colaizzi. This study identifies the essence of the healthcareservice utilization among people living with HIV into nine themes. There aredelaying test, psychological responses during test, healthcare received by thepeople living with HIV, healthcare workers attitude, obstacle utilized healthservices, social support in the use of healthcare service, public stigma, expectationto healthcare services and ARV also goverment assure the longlife people livingwith HIV. The findings recommend healthcare providers further optimized andgovernment monitoring evaluation of HIV program, in order to give real impact inthe prevention of HIV pandemic]