[ABSTRAK
Peluang memperluas target pasar dengan memanfaatkan teknologi komputasiawan yang sedang berkembang mendorong PT. Indodev Niaga Internet (DataOn)untuk meluncurkan produk Software as a Service (SaaS) mereka yaitu SunfishHRSaaS. Pada kenyataannya masih ditemukan masalah yang harus dihadapipelanggan saat menggunakan produk tersebut seperti perbaikan yangmenyebabkan fungsi lain terganggu, batas waktu pengerjaan yang tidak konsisten,dan dokumentasi yang kurang. Tujuan dari penelitian ini adalah untuk mengidentifikasi faktor-faktor kualitasSaaS, menentukan prioritas faktor-faktor tersebut, dan menentukan faktor apa sajayang perlu diperbaiki oleh DataOn. Seluruh faktor diidentifikasi denganmelakukan studi literatur dan penelitian sebelumnya yang terkait dengan kualitasSaaS. Seluruh prioritas ditentukan dengan menggunakan metode AnalyticHierarchy Process(AHP) dan melibatkan 10 responden yang memilikipengalaman di bidang SaaS selama4-18 tahun.Hasil penelitian menunjukkan bahwa terdapat 32 faktor yang mempengaruhikualitas SaaS. Faktor-faktor tersebut terdiri dari 15 faktor pada kategori terkaitproduk, 10 faktor terkait proses, dan 7 faktor terkait organisasi. Prioritas tertinggiuntuk setiap kategori adalah faktor Security pada kategori produk, faktor QualityControl pada kategori proses, dan faktor Technically Competent Employees padakategori organisasi.

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ABSTRACT
The opportunity to expand the market with using emerging technology such ascloud computing encourage PT. Indodev Niaga Internet that also known asDataOn to launch theirproduct called SunfishHR SaaS (Software as a Service).But on their way to sell this product, DataOn facing problems reported bycustomer such as error, delayed deadline, and less product documentation.The purpose of this research are to find all factors that related to SaaS quality,determine the priority of each factor that compare experts and organization‟sperception, and find what factors DataOn should improve their work. All factorsare identified by combining previous study that related about the quality of SaaSand also confirmed by experts. All priorities are determined by using AnalyticHierarchy Process (AHP) method and involved 10 respondents that haveexperience in SaaS for 4-18 years.Results found 32 factors that related to quality of SaaS. They are 15 factors inproduct-related category, 10 factors in process-related category, and 7 factors inorganization-related category. The highest priority for product-related category,process-related category, and organization-related category are Security, QualityControl, and Technically Competent Employees respectively. , The opportunity to expand the market with using emerging technology such ascloud computing encourage PT. Indodev Niaga Internet that also known asDataOn to launch theirproduct called SunfishHR SaaS (Software as a Service).But on their way to sell this product, DataOn facing problems reported bycustomer such as error, delayed deadline, and less product documentation.The purpose of this research are to find all factors that related to SaaS quality,determine the priority of each factor that compare experts and organization‟sperception, and find what factors DataOn should improve their work. All factorsare identified by combining previous study that related about the quality of SaaSand also confirmed by experts. All priorities are determined by using AnalyticHierarchy Process (AHP) method and involved 10 respondents that haveexperience in SaaS for 4-18 years.Results found 32 factors that related to quality of SaaS. They are 15 factors inproduct-related category, 10 factors in process-related category, and 7 factors inorganization-related category. The highest priority for product-related category,process-related category, and organization-related category are Security, QualityControl, and Technically Competent Employees respectively. ]