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ABSTRAK Penelitian ini bertujuan memberi bukti empiris pengaruh fungsi-fungsi pelayanan,
konsultasi, dan pengawasan perpajakan yang dilaksanakan oleh Account
Representative, baik secara sendiri maupun simultan, terhadap kepatuhan
perpajakan Wajib Pajak. Metode penelitian yang digunakan adalah metode
campuran. Penelitian dilaksanakan dengan melakukan survei terhadap Wajib
Pajak efektif yang terdaftar, Account Representative, dan pejabat terkait pada KPP
Pratama Jakarta Kebayoran Lama. Hasil pengujian menunjukkan bahwa hanya
fungsi pelayanan yang berpengaruh positif terhadap kepatuhan perpajakan,
sedangkan fungsi konsultasi dan pengawasan tidak. Hasil uji hipotesis secara
simultan menunjukkan bahwa ketiga fungsi tersebut berpengaruh positif terhadap
kepatuhan perpajakan Wajib Pajak.
ABSTRACTThis study is conducted to provide empirical evidence about influence of service,
consultation, and supervision functions of taxation undertaken by the Account
Representative, either individually or simultaneously, to the taxpayer's
compliance. The research method used is mixed method. The research is
conducted by surveying the taxpayer effectively registered, Account
Representative, and relevant officials on KPP Pratama Jakarta Kebayoran Lama.
The result shows that only service function which has positive influence on tax
compliance, while the consultation and supervision functions do not have
influence. Simultaneous hypothesis test results show that these three functions
positively effect on tax compliance.;This study is conducted to provide empirical evidence about influence of service,
consultation, and supervision functions of taxation undertaken by the Account
Representative, either individually or simultaneously, to the taxpayer's
compliance. The research method used is mixed method. The research is
conducted by surveying the taxpayer effectively registered, Account
Representative, and relevant officials on KPP Pratama Jakarta Kebayoran Lama.
The result shows that only service function which has positive influence on tax
compliance, while the consultation and supervision functions do not have
influence. Simultaneous hypothesis test results show that these three functions
positively effect on tax compliance.;This study is conducted to provide empirical evidence about influence of service,
consultation, and supervision functions of taxation undertaken by the Account
Representative, either individually or simultaneously, to the taxpayer's
compliance. The research method used is mixed method. The research is
conducted by surveying the taxpayer effectively registered, Account
Representative, and relevant officials on KPP Pratama Jakarta Kebayoran Lama.
The result shows that only service function which has positive influence on tax
compliance, while the consultation and supervision functions do not have
influence. Simultaneous hypothesis test results show that these three functions
positively effect on tax compliance., This study is conducted to provide empirical evidence about influence of service,
consultation, and supervision functions of taxation undertaken by the Account
Representative, either individually or simultaneously, to the taxpayer's
compliance. The research method used is mixed method. The research is
conducted by surveying the taxpayer effectively registered, Account
Representative, and relevant officials on KPP Pratama Jakarta Kebayoran Lama.
The result shows that only service function which has positive influence on tax
compliance, while the consultation and supervision functions do not have
influence. Simultaneous hypothesis test results show that these three functions
positively effect on tax compliance.]