[ABSTRAK
Kompetisi bisnis saat ini tidak lagi persaingan antar individu perusahaan namunsudah melibatkan dynamic supply dan jaringannya, sehingga pemasok ikutmemberikan peranan dalam kesuksesan suatu perusahaan dalam persaingan bisnis.Salah satu indikator peranan pemasok terletak pada kualitas bahan baku yangdipasok ke perusahaan, untuk itu memonitor dan meningkatkan kualitas bahan bakumenjadi hal yang penting untuk ikut menentukan performa perusahaan terutamaterhadap kualitas produk yang dihasilkan. Setiap perusahaan memiliki cara untukmeningkatkan kualitas bahan baku, salah satunya dengan menciptakan sistemmonitoring kualitas atau prosedur kerja yang dapat memastikan dan meningkatkankualitas bahan baku. Sistem monitoring kualitas yang diterapkan di T. X sebagaitempat penelitian belumcukup responsif dan belum mempertimbangkan sisi kritikalsuatu non conformity karena hanya dilihat dari sisi jumlah non conformity yang adadengan penanganan menggunakan Supplier Correction Action Request (SCAR)form untuk semua tipe non conformity, sedangkan untuk non conformity yangkritikal perlu menunggu keputusan manajemen. Dalam penelitian ini, dihasilkansistem monitoring kualitas berupa prosedur kerja yang lebih responsif denganmengklasifikasikan tipe non conformity berdasarkan tingkat kritikalnyamenggunakan pendekatan Total Quality Management (TQM). Penggunaanfishbone diagram, Failure Mode and Effect Analysis (FMEA), dan Quality FunctionDeployment (QFD) membuat hasil sistem monitoring kualitas yang berupaprosedur kerja menjadi lebih dapat dipercaya untukdapat meningkatkan efektifitaspenanganan non conformity bahan baku yang terjadi.

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ABSTRACT

Business Competition is no longer the competition between individual companies

but already involve dynamic supply and network, thus supplier help provide role in

the success of company in the business competition. One indicator of the role of the

supplier lies in the quality of raw material supplied to the company, based on that

monitoring and improving the quality of raw material becomes important to

participate in determining the performance of the company mainly to the quality of

products produced. Each company has a way to improve the quality of raw maetrial,

one of them by creating a quality monitoring system or work procedures than can

ensure and improve the quality of the raw material. Quality monitoring system

which currently applied in PT. X has not sufficiently responsive and not consider

the criticality of non conformity because only consider the number of non

conformity with the handling of using Supplier Corrective Action Request (SCAR)

form for all types of non-conformity, while for critical non conformity need to wait

management decisions In this research, produced quality monitoring system in the

form of working procedure more responsive by classify non conformity based on

the level of criticality with Total Quality Management (TQM) approach. Use

fishbone diagram, Failure Mode and Effect Analysis (FMEA), and Quality

Function Deployment (QFD) make the quality monitoring tool in the form of work

procedures become more trustworthy in order to improve the effectiveness of the

handling of non conformity bahan baku, Business Competition is no longer the competition between individual companies

but already involve dynamic supply and network, thus supplier help provide role in

the success of company in the business competition. One indicator of the role of the

supplier lies in the quality of raw material supplied to the company, based on that

monitoring and improving the quality of raw material becomes important to

participate in determining the performance of the company mainly to the quality of

products produced. Each company has a way to improve the quality of raw maetrial,

one of them by creating a quality monitoring system or work procedures than can

ensure and improve the quality of the raw material. Quality monitoring system

which currently applied in PT. X has not sufficiently responsive and not consider

the criticality of non conformity because only consider the number of non

conformity with the handling of using Supplier Corrective Action Request (SCAR)

form for all types of non-conformity, while for critical non conformity need to wait

management decisions In this research, produced quality monitoring system in the

form of working procedure more responsive by classify non conformity based on

the level of criticality with Total Quality Management (TQM) approach. Use

fishbone diagram, Failure Mode and Effect Analysis (FMEA), and Quality

Function Deployment (QFD) make the quality monitoring tool in the form of work

procedures become more trustworthy in order to improve the effectiveness of the

handling of non conformity bahan baku]