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In action: measuring ROI in the public sector

Jack J. Phillips, Patricia Pulliam Phillips, editors ([American Society for Training and Development Press;, ], 2002)

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Measuring ROI in the Public Sector shows how public sector organizations are using ROI evaluation as a way to meet their unique performance challenges. Featured case studies focus on a range of organizationsfrom small local governments, to state governments, to major cities, and to national and federal programs.

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