ABSTRAKSektor jasa memiliki peran yang penting dalam pertumbuhan GDP di
Indonesia, terutama sektor jasa industri. Namun persaingan antara sektor asing dan
domestik mendorong jasa industri di Indonesia terutama Professional Service Firm
(PSF) untuk meningkatkan daya saing mereka. PSF merupakan perusahaan yang
berkerja secara internal bersama organisasi dan secara eksternal bersama klien.
Oleh karena itu PSF membutuhkan pegawai yang memiliki komitmen yang tinggi
untuk menyampaikan produk dan jasa mereka, dan juga membutuhkan tingkat
engagement yang tinggi untuk menghasilkan output yang luar biasa melebihi
kompetitor lainnya. Penelitian lebih dalam dilakukan untuk mengetahui faktorfaktor
yang mempengaruhi work engagement yaitu psychological contract breach
(PCB) dan job satisfaction. Selain itu penelitian juga melakukan analisis mengenai
dampak work engagement pada employee commitment foci seperti organizational
commitment, team commitment, profession commitment, dan client commitment.
Hasil penelitian menyatakan bahwa terdapat hubungan yang signifikan pada faktorfaktor
yang mempengaruhi work engagement dan tiga dimensi work engagement
memiliki pengaruh signifikan masing kepada employee commitment foci
ABSTRACTService sector has an important role in the growth of GDP in Indonesia,
especially industrial service sector. However, competition between foreign sector
and domestic sector encouges industrial service sector in Indonesia, especially
Professional Service Firm (PSF) to increase their competitiveness. PSF is a
company that works internally with their organization and externally with their
client. Therefore, PSF needs the commitmen of their employees to deliver products
and service, and they also need a high engagement level on their employee to
produce exceptional output to outperform their competitors. This study conducted
for knowing factors that affect work engagement such as psychological contract
breach (PCB) and job satisfaction. Furthermore, this study also did an analysis
about work engagement?s effects on employee commitment foci like
organizational, team, profession and client commitment. Results find that there are
significant relations between work engagement and its factors and three dimensions
of work engagement have siginificants effect on each employee commitment foci.
S62987-Abdullah muhammad ridha .pdf :: Unduh