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The library's crisis communications planner: a PR guide for handling every emergency

Jan Thenell ([American Library association, American Library association], 2004)

 Abstrak

Is your library vulnerable to challenges arising from difficult patrons, censorship, budget issues, natural disasters, or disgruntled staff? Almost daily, libraries tread the line to limit the scope of problems and complaints so they don?t expand into full-blown crises.

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e20436114 02-17-564026107 TERSEDIA
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