ABSTRAK
Maraknya pertumbuhan hotel di Jakarta diiringi dengan besarnya ancamankeadaan darurat berupa kebakaran, force majeure (seperti banjir, gempa bumi,kerusuhan), dan ancaman terorisme. Sebagai hotel bertaraf internasional, untukmerespon hal tersebut Hotel X Jakarta perlu menerapkan sistem pencegahan danpenanggulangan keadaan darurat berupa dukungan manajemen, prosedur, timtanggap darurat, sistem proteksi aktif dan sarana penyelamatan jiwa yang baik,serta pengetahuan karyawan yang cukup dan pelatihan. Hasil penelitianmenyebutkan bahwa ada dukungan pihak manajemen, prosedur dan tim tanggapdarurat. Kesesuaian sistem proteksi aktif dengan standar yang berlaku 80,97% dansarana penyelamatan jiwa 69,09%. Tingkat pengetahuan karyawan 65,6% baikdan lebih dari 50% telah mengikuti pelatihan pencegahan dan penanggulangankeadaan darurat.

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ABSTRACT
The growth of hotels in Jakarta, accompanied by the threat of emergencies,like fire, force majeure (such as flood, earthquake, riot), and the threat ofterrorism. As international hotel, Hotel X Jakarta needs to implement preventionand control of the emergency situation, support from management, procedures,emergency response team, active protection systems and life-saving facilities,adequate knowledge and training of employees. The results stated that there issupport from management, procedures and emergency response team. Activeprotection system is 80.97% suitable and life-saving facilities is 69.09%. 65.6% ofemployees have good knowledge and more than 50% had received training inprevention and emergency response.