Contents : Section 1: The Life of the Internal Consultant - Chapter 1: Living as an Internal Consultant - Chapter 2: Identifying and Creating Your Role - Chapter 3: Building Your Practice - Chapter 4: Overcoming Challenges and Roadblocks Section 2: The Consulting Process - Chapter 5: Contact - Chapter 6: Agreement - Chapter 7: Information and Assessment - Chapter 8: Feedback - Chapter 9: Alignment and Change Targets and Transition Strategies - Chapter 10: Implementation - Chapter 11: Evaluation and Learning Section 3: Interpersonal Skills for the Intermal Consultant - Chapter 12: Communication and Influence Skills - Chapter 13: Problem-Solving and Negotiation Skills - Chapter 14: Facilitation and Coaching Skills Section 4: Messages for Success - Chapter 15: Trends - Chapter 16: Consulting Mastery Appendix 1: A Readiness Checklist Appendix 2: Sample Agreement Memoranda and Agreement Form Appendix 3: Organization Development Contract Appendix 4: The Courtesy Feedback Meeting and Group Feedback Meeting Appendix 5: A Portrait of ABC Incorporated Appendix 6: Survey-Feedback Flowchart Appendix 7: Survey-Feedback Meeting Agendas Appendix 8: Human Resources Transition Team Charter Appendix 9: A Vision Process Appendix 10: Cross-Functional Team Goal/Role Clarification Process Appendix 11: Conflict Management Model For Teams Appendix 12: Role-Clarification Meeting Appendix 13: New Manager Assimilation Process Appendix 14: Grounding and Centering References About the Authors Index