Table of contents :- Preface - Section 1: The human learner - what research tells us - Chapter 1: Learning is not easy (especially when others make it so hard) - Chapter 2: An introduction to some "familiar terms" - Chapter 3: The human learner - Section 2: What you must know to be a better trainer - Chapter 4: Getting learners to learn - Chapter 5: Adult learning principles - Chapter 6: A five-step model for creating terrific training sessions - Chapter 7: Getting learners to remember - Section 3: Applying what you have learned - making learning research work - Chapter 8: Training approaches and a cornucopia of learning activities - Chapter 9: Testing or examining - what's the difference? - Section 4: Training-learning with technology and beyond - Chapter 10: Training and technology - Chapter 11: Learning with technology - making it work - Section 5: Wrapping it up - Chapter 12: Hit or myth - what's the truth? - Chapter 13: Concluding reflections on telling ain't training - Endnotes - About the authors - About Marc J. Rosenberg