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10 steps to successful customer service

Maxine Kamin (American Society for Training and Development, 2010)

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Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers. Beginning with a focus on individual motivation for service, Maxine Kamin covers all the bases critical for success from trust and relationship building to maintaining a big picture perspective to avoid burn out on the job.

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Jenis Koleksi : eBooks
No. Panggil : e20441052
Entri utama-Nama orang :
Subjek :
Penerbitan : Alexandria, Virginia: American Society for Training and Development, 2010
Sumber Pengatalogan: LibUI eng rda
Tipe Konten: text
Tipe Media: computer
Tipe Pembawa: online resource
Deskripsi Fisik: xviii, 170 pages : illustration
Tautan: http://portal.igpublish.com/iglibrary/search/ASTDB0000002.main.html?15
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