Contents :- Preface - Chapter 1: Introduction—How to use this book effectively - Chapter 2: An introduction to performance management - Chapter 3: Assessing your performance management culture and competencies - Chapter 4: Turning people on to learning - Chapter 5: Evaluating your training program results - Chapter 6: One-day workshop on establishing a coaching relationship for great performance - Chapter 7: One-day workshop on performance goal setting - Chapter 8: One-day workshop on diagnosing employee performance problems and developing improvement plans - Chapter 9: One-day workshop on conducting performance coaching and annual performance analysis and planning conversations - Chapter 10: Half-day workshop on the employee’s role within the partnership for performance and performance coaching conversations - Appendix A: Using the accompanying CD materials - Appendix B: Handouts - Appendix C: Training instruments - Appendix D: Training tools - Appendix E: Learning activities - For Further Reading - About the authors - Index