Artikel Jurnal :: Kembali

Artikel Jurnal :: Kembali

E-Procurement Service Quality in Malaysia

Sharifah Latifah binti Syed A. Kadir; (Management Research Center (MRC) Department of Management, Faculty of Economics, University of Indonesia and Philip Kotler Center, 2016)

 Abstrak

The government in Malaysia has fully adopted and developed the applications and practices of
information communication technologies (ICTs) to provide better online services to enhance the
government’s credibility. To understand service quality issues within this new delivery channel, this
paper investigates e-procurement portal/websites through the use of E-Service-Quality (E-S-QUAL)
and E-Recovery Service-Quality (E-RecS-QUAL) scales by employing a questionnaire survey
distributed to 400 respondents. The collected data were analyzed using Smart PLS 3.0 to test the
relationships among efficiency, system availability and privacy, responsiveness, and contact. The
results show that both E-S-QUAL and E-RecS-QUAL strongly influence perceived service quality and
behavioral intentions. In addition, the evidence of perceived service quality in its role as a mediator
was significant. The findings constitute an empirical contribution to the literature on the application
of electronic service quality.

 Metadata

Jenis Koleksi : Artikel Jurnal
No. Panggil : pdf
Entri utama-Nama orang :
Penerbitan : [Place of publication not identified]: Management Research Center (MRC) Department of Management, Faculty of Economics, University of Indonesia and Philip Kotler Center, 2016
Sumber Pengatalogan :
ISSN : 23562242
Majalah/Jurnal :
Volume : Vol. 8, No. 2, 2016: Hal. 116-127
Tipe Konten :
Tipe Media :
Tipe Carrier :
Akses Elektronik : http://journal.ui.ac.id/index.php/amj/article/view/7325
Institusi Pemilik : Universitas Indonesia
Lokasi :
  • Ketersediaan
  • Ulasan
  • Sampul
No. Panggil No. Barkod Ketersediaan
pdf TERSEDIA
Ulasan:
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