Contents :- Table of Contents by Author - International Engineering Consortium Background - Media Sponsors and Partners - University Affiliates - Section I: Executive Perspectives - Customer Satisfaction and the Role of OSS - Real-Time OSS for Next-Generation Service Management - Real-World DSL Deployment Issues - The IP Local Exchange and Its Role in the Service-Provider Environment - Venture Capital for Competitive Telecom Carriers - What to Look for in IP Load Balancers - Customer Care and Billing: Mission Critical - Trends in the Communications Industry - Network Convergence and Operations Support Systems - Enhanced Services: Examples and Opportunities - XDSL vs. Competing Technologies - The Next-Generation IP-Based Network - Regional Optical Fiber Cable Systems: A European Case Study - Full Fiber Capacity Realized with High-Order Mode Technology - An Introduction to Intelligent Optical Networking - Advanced Management and Provisioning of Next-Generation Digital Subscriber Line Services - Managing Innovation in the New Economy - Improving Customer Focus and Competitive Positioning through Effective Outsourcing - The Softswitch Revolution for IP Networks, Voice Services Are Just the Beginning - E-Commerce Bundling for the Communications Provider - Provisioning Solutions Must Keep in Step - E-Commerce at Work - Unleashing the Network's Edge - The Operations Systems Implications of Managing Next-Generation Networks - A New Model for Broadband Connection Management - The Elegant Evolution to Wireless Third Generation - Architecture for a Scalable IP Services Switch - The Postal Customer Service Center System: An Example of Network and Field Fusing - IP Voice, Fax, and Video Services and Applications - Network Intelligence: A Paradigm for the Service and Networking Convergence toward Universal Communications - The Power of DSL - The Market-Driven Economics of Voice over IP - Change Realization in the Communications Industry - Next-Generation Operations Support Systems for Next-Generation Networks - Customer Satisfaction in a Multiparty Environment - Efficiently Provisioning Custom Software-Development Services - Transformation of the Cable Television Industry - Public Policy from the Perspective of an Aggressive Competitor - The New Network Landscape - Fiber Deployment in the Local Loop for Business Applications - Third-Party Mediation Services - Development of QoS Services - Managing the Copper Loop in the 21st Century - New Models in the Creation of Internet-Ready Buildings - The New Integrated Communications Providers - DSL: The Current State of the Market and Technology - Internet Customer Care: The Shift to Consumer Self-Testing - Branching Out: What's Next for OSS - The Many Voices of DSL - Marketing Strategies for Voice over DSL - Automating Service Management for Competitive Advantage Options and Opportunities for CLECs and ISPs - Prepaid International Roaming Enters the Mass Market - Germany As an Attractive Telecommunications Location - Delivering On-Demand IP Services in the Next-Generation Network - Personalizing the Web Experience with Streaming Audio - VDSL for International Full-Service Access Networks - The Evolution of the Remote Acces Server to a Universal Port-Enabled Platform - New-Generation Networks and Services: E-Management or E-Chaos? - Providing Ubiquitous DSL Service - Collaboration Strategy to Penetrate into ISP, ICP, and Telecom Services Markets in China - Section II: Business, Marketing, and Regulatory Issues - DSL: Branding for Success - Making Electronic-Commerce Transactions Happen - The Value-Added Effect: Role and Importance of Value-Added Services - The Direction of the Optical-Networking Market - An International View of xDSL - A Vision for E-Commerce - Pricing Value-Added Services: Flat Rate versus Usage Sensitive - Shared Loops: How ILECs and CLECs Can Deliver Competitive DSLAM Applications - Global Value Discipline and the Communications Provider - A Primer on International Telecommunications Strategy - Telecom Convergence: Revolutions and Evolutions - Why CLECs Are Well Positioned in the ICP Maricel - Business Process Revolution - Convergence: The Demand for Bundled Services - Using Marketing Disciplines to Increase Profits in International Telecommunications Joint Ventures - Companies Vie for Market while Defining the Role of ASPs - Defining the Emerging Wholesale Market and Its Opportunities - Business Intelligence for the Telecommunications Industry - DSL Regulatory Issues: A Competitor's Perspective - The Brave New World of Networking, etc.