Contents : - Table of Contents by Author - Acronym Guide - Next-Generation OSS for Next-Generation Services - OSS with the Network as a Killer Application - Testing Tomorrow's Needs Today - Business-to-Business E-Commerce for Telecom Carriers - OSS Challenges for CLECs - Evolving the Intelligent-Agent Technology - Architectural and OSS Changes for Entering the Real-Time World - OSS for the Next Millennium:The New Killer Ann - The Complexity Opportunity - The Carrier's View: A Reality Check - OSS Is Not a Killer App - How Next-Ceneration Technologies Will Alter the OSS Landscape - Enabling an Interactive Value Proposition for Communications Providers - Business Costs Placing Emphasis on OSS Features - Delivering On-Demand IP Service with Guaranteed Service Quality - IN as a Stepping Stone to IP - The Real Benefits of IP Telephony - Delivering QoS in IP Networks - Enabling Carrier Settlements in Multiservice IP Networks:A Case Study - Embracing the IP World - XML for Services - IP from a Service Provider's Perspective - Automating Customer Care - Guaranteeing Quality of Service with Next-Generation Equipment - Flow-Through Provisioning:Keeping Up with Changes to Your Trading-Partner Interfaces - Customer Focus a Main Part of E-Business Success - Data Quality for the Internet Age - Testing Challenges for ADSL Networks - Today's IP-VPN Quality of Service - Delivering Services to Customers:Becoming an E-Telco - Delivering and Profiting from End-to-End Quality of Service - Service Management for Effective Service Delivery - Keys to Open-System Integration - OSSs and Data Warehouses:Working Together - Moving towards a Modular, Open OSS Framework Architecture for Maximum Flexibility and Scalability - Examining a New Network from an ILEC Perspective - Network Management of Multi-Technology Networks - Coordinating OSS Integration and Interconnection for End-to-End Fulfillment of Customer Orders - Business-to-Business Challenges of the Unbundled Local Loop - Unking Legacy RTUs into a TMN Environment - Solutions to BSS and OSS Interaction - Facilitating End-to-End OSS Integration and Management:An Interconnection Perspective - Mediation: Building Bridges or Building Walls? - Achieving Integrated Management for Multi-Vendor, Multi-Technology Transport networks - optimal Infrastructure for the Managed Network:Benefits of the Object Model - OSS Vendors: Challenges and Methodologies - Problems Associated with the Loss of NPA/NXX Intelligence - Application Service Framework - 3G service Modeling and Optimization - outsourcing: The Bind That Ties - using TMN and TOM in a Converged Network - The Foundation of Next-Gen Networks: In-Memory Database Technology - Component Technology for Developing Network-Management GUIs - An Architecture for Warehousing and Accessing Usage Data - Rules-Based Mediation Engine The Enabler for Open OSS