Contents :- Acronym Guide - Enhanced Services for Small Business:The Opportunity for Integrated Communications Providers - The Next-Generation Network - An Introduction to IP Telephony - Integrated Voice and Data over T1 - IP Telephony:The TCO Value Proposition - The Evolution of VoIP Networks:Marketing and Technical Drivers - Voice-Enabled E-Business:Unlocking E-Business Opportunities - Canadian Unified-Messaging Marketing Perspective - The MTU Connection - Intelligent Network Marketing Trends - One Network Service Provider is View of Transitioning Services to a Combined Wireline-Wireless Network - Strategies for Accelerating Carrier-Packet Profits - Marketing IN Business Services - Paycheck: Brought to You by Your Customers - Marketing and Future Goals of IN Messaging Services - Leveraging Messaging for Increased Profitability - Outsourcing Enhanced Services:The Dilemma Facing Communications Service Providers - Value and Business Effects of the Internet on IP Telephony - Beyond Dial Tone: Opportunities for Value in IP Telephony - Fine-Tuning Voice-over-Packet Services - An Overview of Circuit, Packet,and SS7/C7 Networks - Transporting Voice over IP:The Issues of Quality, Echo, and Latency - The Utilization of Mobile IN Technology for Deployment of Value-Added Services - Distributed Data Retrieval Architecture for Messaging Spoken-Name Confirmation - Deploying a Dynamic VoIP Firewall with IP?Telephony Applications - Securing VoIP Networks with Specific Techniques,Comprehensive Policies,and VoIP?Capable Firewalls - Realizing Packet-Based Multiservice Networks:Elements for Achieving Predictable Service Levels in IP Networks - Unified Messaging Applications - Value-Added Services:The Key to Differentiation in Next-Generation Networks - Unified Messaging Achieving the Promise of Convergence - The Voice Web - Rich Instant Messaging - Intelligent Network Messaging - Putting the Service Back into Service Providers - Implementing an Active User Interface:Leveraging Next-Generation Communications Services through the User Interface - Service on Voice Portals - New Features Using Service Node - Privacy Manager - VPN Customized Announcements and Intelligent Network Prepaid - IP Telephony in the Call Center:Two Worlds Converging - Cable-Based Telephony Service:A Strong and Viable Opportunity - Next-Generation Services and Strategies - IP Telephony Services in the New Public Network - Achieving Carrier-Class Quality of Service and Reliability:Policy-Based Networking - Internet Telephony:A Regulatory Update and Forecast - Internet Telephony and the(Un)regulation of the Internet - SIP and Other IETF Standards Update