Contents :- Table of Contents by Author - Acronym Guide - The IP-Everywhere Reality - Service Bureaus and ASPs: A Market Perspective on Outsourcing Models - IP/AIN Convergence: A Global View - The Market-Driven Economics of Voice over Internet Protocol - Trends Pushing Networks toward Packet Technologies - An Overview of Next-Generation Internet Projects: Demand and Business Models for the Future Commercial Internet - End-User Demand, Business Applications, and the Emerging Internet - The Future of Business on the Internet and the Next-Generation Network - Companies Vie for Market while Defining the Role of ASPs - The Business Case for IP Usage - The IP Local Exchange and Its Role in the Service-Provider Environment - Network Convergence: A Level 3 Perspective - Internet Telephony Architectures for New and Existing Service Providers - DSL Access Configuration: An End-to-End Perspective - Optical Networking Trends - Integrating IP Services and Networks with the PSTN and Legacy Networks - Solutions for the Next Generation - Next-Generation IP Networks - The Drive to IP on Optics - IP QoS Architecture - IP over Optical: Efficient Transport Solutions for IP Networks - Building a Successful Converged Network - An RBOC Assessment of Next-Generation Networks - I2N: A Middleware Platform for Intelligent Internet Telephony Services - Real-Time OSS for Next-Gen Service Management - Mediation: IP versus Traditional - Outsourcing versus ASP Delivery Models - The ASP Model: Carrier-Class Delivery of IP-Based Applications and Services - The Evolution of IP Service-Billing Technologies and Their Impact on Service Providers - Scaling VoIP to PSTN Levels - Enhanced Services Made Possible through Internet-Based Communication Systems - Development of QoS Services - Wireless Access and End-to-End Service Delivery - IP Telephony - Integrating IP with PBX Systems - Interoperability and Network Management - Current Trends in the IETF and Voice over IP - An Applied Perspective on Some Pending Government Public-Policy Issues Affecting the Internet - Quality of Service for Voice over Internet Protocol - Carrier-Class Voice over IP: Business Issues and Technologies That Affect Service-Provider Competitiveness and Profitability - IP Telephony and Some Factors That Influence Speech Quality - QoS Issues and Network Convergence - QoS/Policy/Constraint-Based Routing - New Technology and Its Effects on Customer Service and Care - Current and Changing Standards in Modern Telephone Networks - Understanding Latency in IP Telephony - Internet Customer Care: The Shift to Consumer Self-Testing - Corporate Customers Wary over Secure Access to the Internet