Contents :- Table of Contents by Author - International Engineering Consortium - Consortium Affiliated Universities - Part I: Management Issues - The Boundaryless Organization - Issues in Legacy Integration Methodologies for Network Management - Developing Successful Network Management Systems - Anticipating OAM&P Issues When Introducing Network Elements - Operations Support: The Next Generation - Integrated Network Management: A Technology View - Industry Implementation of Best Practices - National Network Management Capabilities: A Marketplace Advantage - OSS Interconnection: Burden or Breakthrough? - Surfing on the Tidal Wave of Change: Going Fast and Having Fun - Innovations in Common Channel Signaling Network Management - Achieving Interoperability that Will Enable High-Quality, Cost-Effective Network Management - Data Mining and Decision Support - Becoming a lean Service Provider - Part II: Testing - Network Reliability Issues & Solutions: An Update - Monitoring an Intelligent Network - Next-Generation Copper Testing - Implementation of Network Testing - Part III: Customer Service Issues - Operator Services for One-Stop Shopping - Customer Care from an Operations Perspective - What Do Users Really Want? - Customer Service Management for Competitive Advantage - Customer Network Management - Imperatives in Customer Care from a Service (Operations) Perspective - Part IV: Local Number Portability - Local Number Portability: The Call Must Go Through - Local Number Portability Conies to Chicago - Local Number Portability: Complex Simplicity - Operational Support Systems After Telecom Reform - TMN Basics - The Architecture and Evolution of Telecom Operations - Future Telecommunications Powering Issues and Solutions - Potholes in Building the TMN Road - The Outsourcing Decision - Infrastructure for DS1 Solutions - Designing for the Optimum Array of Services and Content When You Don't Know What That Is - ADSL & DSL Access Multiplexers: A Managed Technology for Broadband Access - Innovations in Common Channel Signaling - Rapid Service Delivery and Flow Through Service Activation - Implementing THIN: A BellSouth Perspective - The Operations Challenges of Unbundling - Migrating to ATM Wide Area Networks - Outsourcing: A Contractor's Perspective - Two-Way Cable Television System Characterization - Reliable Multiprocessor Platforms - Overt he-Air Service Provisioning - looking for Trouble: Planning for the Unexpected in Speech-Recognition Services - ATM Networks: From Concept to Reality - Acronym Guide