Contents :- CHAPTER 1: EXECUTIVE SUMMARY - CHAPTER 2: INTRODUCTION TO UNIFIED MESSAGING - CHAPTER 3: TECHNOLOGIES FOR UNIFIED MESSAGING - CHAPTER 4: CURRENT MARKET STATUS - CHAPTER 5: STANDARDS FOR UNIFIED MESSAGING - CHAPTER 6: UNIFIED MESSAGING VENDORS AND PRODUCTS - CHAPTER 7: CASE STUDIES AND DEPLOYMENT OF UM SYSTEMS - CHAPTER 8: STRATEGIES FOR SUCCESS - CHAPTER 9: FINAL ANALYSIS AND CONCLUSIONS - APPENDICES - APPENDIX A: SURVEY ON UNIFIED MESSAGING AND ITS RESULTS - APPENDIX B: BUYERS GUIDE - APPENDIX C: GLOSSARY OF KEY TERMS - APPENDIX D: BIBLIOGRAPHY