Pengintegrasian Jamkesda dan Askes kedalam JKN telah menimbulkan berbagai perubahan di tingkat pemegang kebijakan maupun provider pelaksana pelayanan kesehatan. Peningkatkan jumlah kunjungan pasien di Puskesmas memberi dampak layanan menjadi kurang optimal. Untuk mengetahui kepuasan pasien JKN di Poli Lansia digunakan metode kualitatif dengan teori 8 dimensi Quality Assurance QA Lori DiPrete Brown.Hasil menunjukkan dari 8 dimensi QA; 4 dimensi QA pasien sudah cukup puas, perlu evaluasi perbaikan layanan dengan penambahan SDM, pengaturan antrian, ruang tunggu, kebersihan, pelayanan yang ramah, kenyamanan, pemeriksaan dengan privasi sehingga martabat pasien lansia sebagai manusia tetap terjaga, sehingga tercapai harapan pasien akan layanan yang memuaskan.

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The integration of local health insurance into JKN has led to various changes. There has been an increase number of patient visit, giving impact of service less optimum. This study using qualitative method with Brown s theory on 8 dimensions of Quality Assurance.

The results showed 4 of 8 dimensions overall patients were quite satisfied. It is necessary to evaluate and improve services with addition of human resources, queuing arrangements, cleanliness, adequate waiting room, friendly service, privacy in examination, so the dignity of elderly patient as a human being is maintained, finally the patient's expectation of satisfactory service can be achieved.